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Community Pediatrics at Columbia University and NewYork-Presbyterian Hospital (NYPH) has recently established the Health Education and Adult Literacy (HEAL) program, a volunteer driven project to promote health literacy and improved health outcomes for parents and children in outpatient pediatric clinics. Specifically, the program aims to decrease medication errors and increase compliance with treatments prescribed by pediatricians through improving health literacy in the population served.
The HEAL program will train volunteers to launch new patient education materials and techniques at the Washington Heights Family Health Center, an outpatient pediatric clinic served by NY Pediatrics's Columbia-Presbyterian Medical Center . Volunteers will be expected to engage patients in the waiting rooms by using the teach-back method to identify misunderstandings. They will use a general approach to guide parents towards better understanding about dosing, medication adherence, and the importance of patient provider communication. Volunteers will document their experience in communicating with the patients and provide feedback about the overall encounter.
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