Our mission at Maple Grove Hospital is to inspire each other to give our patients and their families compassionate, remarkable care.
Since December, 2009, Maple Grove Hospital has been a leader in providing exceptional, compassionate care for individuals in the northwest metro area. Already an award winning hospital, we are an innovative new source for care that offers so much more than you expect.
We believe exceptional care lives in the details.
It’s about what patients need and how we respond--to everything from how relaxed patients are to whether patients are getting the information they need to make informed choices.
It recognizes that little things, like the fact that less noise and intrusion mean greater comfort and a greater ability to heal.
It empowers patients to be here on their own terms, making choices tailored to their unique needs.
It’s a setting that’s both high-tech and high-touch, leading-edge and community-based.
Together, delivering health care as it ought to be.
Our values guide every discussion, decision and behavior. It's not only what we do that matters, but how we do it. The values we demonstrate with each action and interaction are:
Our core competency is patient care. We partner with our staff, physicians and the community to be pillars of support for the patient and family.
Patients and families are active participants in their care. As primary partners, we listen to them, seek to understand them, and involve them.
Relationships with patients, families and one another are founded on respect and caring, and are the keystone of our work environment.
Service means that we anticipate and attend to the unmet needs of those we serve before they are even articulated. We will push ourselves and each other to exceed expectations.
Our work is characterized by the right people doing the right work as we consistently strive to provide the best quality of care in a safe, secure and healing environment.
Innovative ideas provide value to continuously improving care. We will consistently look for ways to be efficient, effective, and safe in how we approach the well-being of our patients, families, guests and each other.
I am so proud to be a part of the team at MGH. As a volunteer, that's what you are: a valued and important part of the hospital. This place is notable not only for its quality in health care, but for the attitude with which we do so. Working as a unit attendant in the Intensive Care Center/Medical Surgical Center lets me see firsthand how patient comfort is just as important as patient health; my duties extend to acts like bringing a cold patient a warmed blanket or checking ESPN for their football team's scores.
I'm a junior in high school, so shifts twice a month is ideal for me, but there is the option to pick up extra shifts! Volunteer coordinators are very friendly and were willing to work with me when I participated in the school musical and had to finnagle my shift schedule to make everything work.
I could list more benefits of volunteering at MGH like the satisfaction of helping others or top-notch cafeteria, but none compare to the reward of the smiles you'll receive.
MGH is a unique institution in that it truly exhibits an interest not only in top flight patient care, but also in every individual associated with it. This atmosphere results in a synergy of
service which results in well treated patients. There is a desire on everyone's part to make the patient experience the best it can be. I'm constantly impressed with the friendliness of everyone as I come into contact with them. A smile and warm greeting is the norm regardless of whether a person is known or not.
I find it rewarding to be a part of MGH. It provides a positive atmosphere where my helping others results in personal satisfaction.
Volunteering at Maple Grove Hospital has been a great experience. The staff is supportive, and really look at volunteers as an extension of their teams. "Thank you" and "you really make a difference" are phrases heard a lot, whether you are working directly with patients, or in a behind the scenes type of role. The guiding principles are demonstrated every day, with volunteers and employees assuring that patients receive exceptional care. My volunteer time is my way of giving back, and using my skills to help where it is needed. I feel that I am valued and appreciated by everyone I interact with. I would recommend to anyone who is thinking about volunteering, to check out what Maple Grove Hospital has to offer.
The Maple Grove Hospital is a phenomenal place to volunteer. I have served as both a Guest Services Aide and a Family Birth Center Concierge for almost a year as a youth volunteer, and I could not be more pleased with my experience. I knew I had chosen a great place to volunteer after my first shift when I received more smiles in three hours than I had all week. There is a unique, inviting atmosphere at the hospital that I have yet to find anywhere else. The staff members are incredibly helpful, and it is clear that they have a deep commitment to their guests' and patients' comfort. Constantly looking for ways to improve, the hospital staff has impressed me with its dedication. The staff also respects and appreciates its volunteers, and there is a genuine camaraderie among the volunteers that makes me feel welcome and valued. I have enjoyed my time at the hospital from the moment I began to volunteer there, and I could not be more proud to be a member of the team.
This hospital incorporates a very unique culture among their co-workers. It is one of the most friendly, and "what can I do for you" places to work! As a volunteer, I felt I was treated with as much respect as a paid employee. You can feel the camaraderie everywhere you turn-people helping people! I absolutely loved working at the hospital entrance and encompassing the vision, "together, delivering health care as it ought to be". Friendliness, responsiveness, compassion, sense of urgency....these, and many more describe Maple Grove Hospital. I have moved out of state, and am anxious to find an opportunity to bring so many things from Maple Grove Hospital, to my next volunteer assignment! Thank you, all, for a wonderful experience, and I will never forget all that I have learned from you!