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The Volunteer Information Program at Philadelphia International Airport, through its dedicated corps of volunteers, provides friendly, helpful assistance to the more than 30 million travelers who use the Airport every year. This is accomplished through gracious volunteers providing information on how to locate services and facilities as well as answering questions.
While traveling by plane and visiting an unfamiliar Airport can be an exciting venture, it can also be stressful and confusing. That is where a Philadelphia International Airport volunteer becomes a VIP. Imagine arriving in the Airport and not knowing your gate location, where to pick up your baggage or get something to eat, rent a car, catch a shuttle service, page someone, locate a wheelchair or look for a flight on a monitor. Imagine a VIP seeing the confused look on your face, approaching you with a warm smile and gently asking, "Can I help you?" Imagine the relief and welcome feeling that washes away your anxiety. Imagine being the VIP that made this confused stranger feel at home.
- John Hanssens
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