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The Long Term Care Ombudsman will inform residents and the community about the ombudsman program; provide education on and advocate for resident rights; and investigate and resolve complaints that occur in nursing homes, boarding homes and adult family homes.
BECAUSE DIGNITY AND QUALITY OF LIFE ARE A RIGHT, NOT A PRIVILEGE"
THE ROLE OF THE LONG TERM CARE OMBUDSMAN
A Long Term Care Ombudsman can visit and assist you if you live in a nursing home, assisted living, or an adult family home. Many are unaware of our services or have questions about the role of the ombudsman.
The Ombudsman Program’s authority to assist residents is established in Federal and Washington State law.
Our program goal is to help resolve concerns that could be solved short of formal investigation by State Licensors. The ombudsman visits licensed Adult Family Homes, Boarding Homes/Assisted Living, and Nursing Homes to confirm that residents are satisfied with their care and to offer assistance in getting answers to questions or addressing your concerns.
Ombudsman services are free of charge. An ombudsman is a resource to residents, their legal representatives, family members, and staff in helping residents to receive good care. Anyone can contact the ombudsman program for information and consultation or to request ombudsman assistance. However, we must get permission from the resident or their legal representative to be involved with issues regarding their care.
The ombudsman role includes providing education on resident rights and helping the resident with problem solving that would offer choices that he or she would be satisfied with. Successful ombudsman advocacy also involves an outcome that the providers feel they can accomplish.
We can assist residents in preventing involuntary discharges, with the right to discharge planning when the resident wishes to move to a new home, resolving disagreements "low level problem solving" regarding services, roommate conflicts, billing disputes, food complaints, language or cultural accommodations and many other issues concerning your home.
Who makes the best Ombudsman?
PEOPLE OF DIVERSE CULTURES & EDUCATIONS, PEOPLE OF COLOR AND PERSONS WITH DISABILITIES ARE STRONGLY ENCOURAGED TO APPLY TO BECOME A CERTIFIED LONG TERM CARE OMBUDSMAN.
- Excellent verbal and written communication skills. Must be able to read, write or type. and speak the English language, additional languages reccommended. Spanish prefered.
- Ability to organize data and produce reports on time.
- Attend a monthly volunteer training close by your neighborhood.
- Demonstrate attention to details, resulting in a high level of accuracy.
- Ability to multi-task and to set and shift priorities.
- Ability to analyze and problem solve.
- Ability to work independently and as part of a team.
- Ability to troubleshoot and answer questions
- Successful completion of the Ombudsman certification 4 day training upon completing a WSP Background check.
- Must have reliable transportation, and have the staminia to visit numerous residents the same day, usually traveling through long hallways, in and out of resident's rooms.
- Must be free of conflict of interests which interfere or have the appearance of interfering. In particular, must not have been an employee in any capacity with a long-term care facility for (1) year prior to appointment.
- Juanita Beale, KCLTCOP
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