During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to access our COVID-19 Resource Hub, and to explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
Read More

Volunteer Ombudsman Program

Cause Area

  • Advocacy & Human Rights
  • Seniors


Area Agency on Aging633 Court StreetReading, PA 19601 United States

Organization Information

Mission Statement

Our mission is to "advocate for those who can't, support those who can, and ensure all long-term care consumers live with dignity and respect."


Volunteer Ombudsman work to improve the Quality of Life for people who reside in personal care homes, assisted living communities, nursing homes, and in the community as well as those who attend adult daily living centers. The program is resident-driven. Volunteer Ombudsman visit a facility or facilities on a regular basis to monitor quality of care and services. They advocate for residents who can’t, empower those who can, and investigate concerns about resident care and quality of life issues. The Pennsylvania Ombudsman Program is federally mandated and legally-based. Ombudsmen receive orientation through the Area Agency on Aging (AAA) and training by the Office of the State Long-Term Care Ombudsman. The AAA staff will guide and support each volunteer through their learning experience. There are regular volunteer meetings and opportunities for educational enrichment. (Please refer to the Programs and Services section for more information).


Would you recommend Volunteer Ombudsman Program?
0 reviews Write a review

Report this organization