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The Statewide Health Insurance Benefits Advisors (SHIBA) HelpLine provides free, unbiased information about health care coverage and access to help improve the lives of all Washington state residents. We cultivate community commitment through partnership, service and volunteering.
The SHIBA HelpLine, a service of the State Office of the Insurance Commissioner, is the leading program of its kind in the U.S. It serves about 150,000 Washington state consumers a year, saving you nearly $1 million a year.
In King County, the SHIBA HelpLine is sponsored by Sound Generations, in partnership with 38 Community Counseling Sites throughout King County. Our site alone hanldes 33% of the state. Established in 1967, Sound Generations assists and empowers more than 60,000 seniors, caregivers, people with disabilities and their families each year through an integrated system of quality programs and services. Our mission: to promote the emotional, social, and physical well-being of older adults.
SHIBA HelpLine volunteers are experts in Medicare, and other Medicare related coverages i.e. Supplemental Plans, Rx coverage, Medicare Advantage Plans and more.
All volunteers are trained and are impartial and objective, and are not affiliated with any insurance company or product. There are about 350 volunteers statewide, representing nearly every county in the state. They can help by phone, in person, and through group presentations.
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