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The Consumer Assistance Office - Metro West, Inc provides free education about consumer's rights and responsibilites under Consumer Protection Act in the state of Massachusetts. Our service area is comprised of 29 towns int the Metro West area. We also provide a free mediation voluntary mediation service to help consumers and businesses resolve their issues outside of the court system.
We are funded through a grant by the Office of the Massachusetts Attorney General. Additional funding is received through private and corporate donations. We provide resources and information to consumers on the rights and methods of resolving their issues. The mediation process begins with the consumer filing a written complaint. These complaints may be filed with either the Office of the Massachusetts Attorney General or our office. All mediation is performed over the telephone. We are neutral during the mediation process.