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  • Office of the Long-Term Care Ombudsman Office of the Long-Term Care Ombudsman


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Mission Statement

The mission of the Long-Term Care Ombudsman program is to enhance the quality of life, improve the level of care, protect the individual's rights and promote the dignity of each Oregon citizen residing in a long-term care facility. The Office of the Long-Term Care Ombudsman is an independent state agency that serves residents living in nursing homes, assisted living communities, and adult care homes. Check out our video: https://spark.adobe.com/video/OWtoSfT57fd2Z


Certified Volunteer Ombudsmen ( om·buds·men / ˈȯm-, -bədz-, -ˌmen) work as a team to advocate for the rights and dignity of residents who are elderly and disabled living in long-term care facilities. Ombudsmen are the voice of the consumer and work to make the system responsive to individual needs and wishes. Ombudsman investigate and resolve problems collegially until resident concerns have been resolved.

There are many facilities in need of a volunteer to advocate for residents living in nursing homes, assisted living facilities and adult foster homes. Residents have no one to watch out for them or speak up when things go wrong: call lights go unanswered, meals arrive cold or medications are given incorrectly.

Volunteers enjoy a flexible schedule, seeing the difference they make for the resident, local training and support, an opportunity to expand learning and meet like-minded people. You don’t have to be an expert-you just have to care. Great training and a team environment come with the job. Make a difference today as a volunteer Ombudsman.

Learning more is easy! Join our on-line open house the second Friday of each month at 1:00 pm. Visit our website link below to sign up. Or call, 800-522-2602 and ask about volunteering today.


Average Review 9 reviews

Would you recommend Office of the Long-Term Care Ombudsman?

by Lene' G. from Salem, OR (July 3, 2017)
The Ombudsman Office in California was very helpful in supporting my grandmother's transition from a nursing home back to her own home. Having an advocate that speaks specifically for the resident is really valuable. This experience is what compelled me to pursue employment at the Ombudsman Office.
by Barbara S. (September 2, 2016)
I'm 3000 miles from my mother who is in assisted living so I can't help her on a regular basis but working with the ombudsman's program I can help others in her situation locally. The program let's me advocate for seniors who can no longer advocate for themselves. The local paid staff is great and I enjoy getting together monthly with the other volunteers
by Pat S. (August 31, 2009)
LJM is right, my friend just resigned as a volunteer because she couldn't get help from the staff--they wouldn't even return her calls.
Previously Flagged and Approved
by LJ M. (August 31, 2009)
This agency is in trouble.
Previously Flagged and Approved
by Cynthia C. from Portland, OR (October 7, 2008)
Regular visits with a resident of a long term care facility make such a difference! I can see it during my weekly visits with an elderly lady in our neighborhood care facility. The staff identified this resident as one who might be suffering loneliness and isolation. Her family's visits can be infrequent and stressful but when I'm there we are just friends. She really seems to enjoy the conversation or having me read to her. And I've never left her place without feelings of affection and admiration for her.