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Missouri Connections for Health

Cause Area

  • Health & Medicine
  • Immigrants & Refugees
  • LGBTQ+
  • People with Disabilities
  • Seniors


1105 Lakeview AveColumbia, MO 65201 United States

Organization Information

Mission Statement

Our mission is to educate and empower individuals and communities to make informed decisions in a complex healthcare environment, and to be the trusted resource for helping individuals and communities maximize their access to healthcare and benefits. We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.


MCH provides services for the CLAIM program through a contract with the State of Missouri's Department of Commerce and Insurance (DCI). Funding is provided by the Administration for Community Living with oversight by the DCI. CLAIM answers questions about Medicare for Missourians. We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a four-day comprehensive Medicare training course, as well as by receiving quarterly updates.

Beneficiaries call CLAIM at 1-800-390-3330 and we gather information from the caller and then relay that information to a local community partner. Within days, a volunteer counselor calls back to set up an appointment or provide the information by phone.

The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.

Volunteers help with Medicare questions like:

  • Enrollment and billing
  • Medicare Prescription Drug plans
  • Medigap and supplemental insurance
  • Long-term care planning and insurance
  • Medicare Advantage plans
  • Appeals and grievances
  • Suspected waste, fraud and abuse

Visit our website and apply today!


Would you recommend Missouri Connections for Health?
2 reviews Write a review
by Marquitta B. from MO (November 30, 2015)
I currently work for a managed care organization. Unfortunately, this is a conflict of interest according to CLAIM (Community Leaders Assisting the Insured of Missouri). Although I understand the program exclusion criteria, I believe my background in managed care would have been an asset the company. In addition, I probably would have learned a lot.
by Mary O. from Poplar Bluff, MO (June 25, 2009)
Any organization that can promote and assist the elderly and less fortunate to navigate their way through the system gets my vote. It is my belief, that with minimal instruction, I can be an asset to this organization. I am 54 years old female, married, and the mother of 2 grown children. My 22 year old son is currently employed my the Mo. Army National Guard. My 29 year old daughter is a school teacher. I also have a strong desire to assist our troops in any way possible. Thank you for your consideration. Sincerely, Mary Sue Oliver

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