Here's a sample of our volunteer opportunities:VIEW AS
Our mission is to educate and empower individuals and communities to make informed decisions in a complex healthcare environment, and to be the trusted resource for helping individuals and communities maximize their access to healthcare and benefits. We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.
Primaris provides services for the CLAIM (Community Leaders Assisting the Insured of Missouri) program through a contract with the State of Missouri's Department of Commerce and Insurance (DCI). Funding is provided by the Centers for Medicare & Medicaid Services with oversight by the DCI. CLAIM answers questions about Medicare for Missourians. We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.
CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a four-day comprehensive Medicare training course, as well as by receiving quarterly updates.
Beneficiaries call CLAIM at 1-800-390-3330 and we gather information from the caller and then relay that information to a local community partner. Within days, a volunteer counselor calls back to set up an appointment or provide the information by phone.
The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.
Volunteers help with Medicare questions like:
- Enrollment and billing
- Medicare Prescription Drug plans
- Medigap and supplemental insurance
- Long-term care planning and insurance
- Medicare Advantage plans
- Appeals and grievances
- Suspected waste, fraud and abuse