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Mission Statement

CLAIM is Missouri's State Health Insurance Assistance Program (SHIP). Trained counselors provide free unbiased advocacy, education and assistance to persons with Medicare and those who help them to make informed decisions about Medicare and related health issues needs.


CLAIM answers questions about Medicare for Missourians.

CLAIM stands for "Community Leaders Assisting the Insured of Missouri." We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.

CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities and we are looking for volunteers in your community. Volunteers receive extensive training by participating in a four-day comprehensive Medicare training course, as well as by receiving an additional 12 hours of continuing education trainings annually.

Volunteers help Missourians work through and understand Medicare options, benefits and/or changes. CLAIM counselors can assist with:

  • Medicare eligibility, enrollment and claims forms
  • Employment and retirement health benefit questions
  • Supplemental insurance policies
  • Medicare Advantage options, such as HMO's and PPO's
  • Medicare Prescription Drug Coverage
  • Long-term care planning
  • Public benefit programs
  • Fraud and abuse

To find out more about CLAIM visit our website at www.missouriclaim.org

CLAIM is funded by the Administration for Community Living (ACL) grant through the Missouri Department of Insurance, Financial Institutions and Professional Registration and services are provided by Knowledge Management Associates, a non-profit founded by Primaris.

Join a Winning team with the CLAIM Program!


Average Review 2 reviews

Would you recommend CLAIM?

by Marquitta B. from MO (2015-11-30 08:17:03.0)
I currently work for a managed care organization. Unfortunately, this is a conflict of interest according to CLAIM (Community Leaders Assisting the Insured of Missouri). Although I understand the program exclusion criteria, I believe my background in managed care would have been an asset the company. In addition, I probably would have learned a lot.
by Mary O. from Poplar Bluff, MO (2009-06-25 08:12:32.0)
Any organization that can promote and assist the elderly and less fortunate to navigate their way through the system gets my vote. It is my belief, that with minimal instruction, I can be an asset to this organization. I am 54 years old female, married, and the mother of 2 grown children. My 22 year old son is currently employed my the Mo. Army National Guard. My 29 year old daughter is a school teacher. I also have a strong desire to assist our troops in any way possible. Thank you for your consideration. Sincerely, Mary Sue Oliver