Our mission is to educate and empower individuals and communities to make informed decisions in a complex healthcare environment, and to be the trusted resource for helping individuals and communities maximize their access to healthcare and benefits. We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.
MCH provides services for the Missouri State Health Insurance Assistance Program (SHIP) through a contract with the State of Missouri's Department of Commerce & Insurance (DCI). Funding is provided by the Administration for Community Living with oversight by the DCI. Missouri SHIP answers questions about Medicare for Missourians. We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.
Missouri SHIP has more than 200 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a comprehensive Medicare training course, as well as by receiving monthly updates.
Clients call Missouri SHIP at 1-800-390-3330 and our Customer Service Reps gather information from the caller and then relay that information to a local community partner. Within 2-3 business days, a volunteer counselor calls back to set up an appointment or provide the information by phone.
The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.
Volunteers help with Medicare questions like:
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