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The Mission of SouthernCare, Inc. is to assure that residents of its service locales have access to a program of care that enhances the quality of life for the terminally ill and their families. Care for the whole person is emphasized by providing physical, spiritual and emotional support to all medically appropriate persons without discrimination. Efforts are centered on meeting needs by offering highly individualized compassionate care in the person's home or a home-like setting.
SouthernCare, Inc. recognizes the value of dedicated staff and volunteers, and affirms each as individuals, as well as members of the Care Team. SouthernCare, Inc. is dedicated to enhancing the care of all in the community by education, and by example, serve as a symbolic reminder that life is to be lived until you die.
"Whatever It Takes" Service Standards
SouthernCare's culture is based on four service standards:
- Treat customers with respect.
- Give your patients and families confidence in your abilities.
- Communicate with clarity and understanding.
- Exhibit care, sensitivity and compassion.
These standards are a part of everything we do at SouthernCare. All of our employees receive training on these service standards during orientation and throughout their employment with SouthernCare. We are dedicated to doing "Whatever It Takes: in providing you quality,responsive customer service.
Being a SouthernCare Volunteer can be one of the most rewarding experiences that you will ever have. There are few times in life where you can make such an impact where it is needed most. Contrary to what some people think, being a hospice volunteer is not depressing; it is uplifting and rewarding.
As a Volunteer, you are an important part of the team that serves our families. Volunteers do not replace the need for nurses, social workeers, hospice aides or chaplains, but provide invaluable services to our patients and their families.
There is a common characteristic among hospice volunteers: they have the desire to help others. They give freely of their time and talents. Each volunteer is special in their own way and brings their own individual life experiences to each patient, family and caregiver.
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