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The purpose of The Personal Touch Volunteer Department is to enhance patient care at Palmetto Health Baptist and to increase patient satisfaction. This is accomplished through the service of carefully selected volunteers, trained to provide hands-on care and practical assistance for patients, emotional support for patients and their guests, and assistance for the staff.
The distinguishing characteristic of the Personal Touch Volunteer program is the opportunity for hospital volunteers to work directly with the nursing staff and patients in providing comfort care. Palmetto Health knows that the unique role of Personal Touch Volunteers helps provide healing, feeling and faith to Palmetto Health Baptist patients and their families. Healing, feeling and faith are enhanced as volunteers provide practical assistance and comfort care for patients. Such care includes hands-on assistance like helping patients walk, eat or bathe. Sometimes it means offering emotional support by listening, reading, holding a hand or just being present. Volunteers commit to one 4-hour shift each week (anytime, day or night) on one of 16 hospital units. No medical background is required. A multi-phased training course prepares our volunteers to work closely with our patients as members of the nursing team.