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The mission of 2-1-1 Broward is to provide 24 hour comprehensive helpline and support services for individuals in our community seeking crisis intervention assistance and/or information and referrals to health and human services in Broward County.
Residents in search of critical social services such as emergency financial assistance, food, shelter, housing, child care, job training placement, relief from abuse, depression, summer/after school programs, healthcare or mental support often do not know where to begin. Many are confronted with a confusing array of organizations through which they must search for what they need. Looking for help means locating dozens of phone numbers and/or web sites (for those who have access), and then searching through a maze of agencies and services to make the right connection.
Established as a 501(c)(3) in 1995, 2-1-1 Broward is the only 24/7 comprehensive agency in the county that provides individuals and families with all of the critical connections to health and human service agencies and programs they need in just one call. Everyday, trained and degreed 2-1-1 counselors assist hundreds of individuals by providing support, information and referrals that will help them to access theright services. As a community-wide point of entry 2-1-1 is accessible and culturally appropriate. The general helpline is available 24/7, and hours of service for the specialty lines are convenient for all families. Services and materials are accessible to those with disabilities. In addition, services are delivered in the language most comfortable to the caller. For languages not spoken on site, 2-1-1 staff uses Language Line, an interpreter service.
Over the past six years, 2-1-1 Broward's call volume has averaged 116,000 incoming calls a year, with almost 50 percent for basic needs services including food, shelter and rent/utility/public assistance. More calls than ever now come from individuals who have never used 2-1-1 or who have never needed to access services.
2-1-1 Broward holds the exclusive license to operate in Broward using the three-digit FCC designated dialing number.
2-1-1 Broward has adopted six pillars of excellence as the foundation for its vision and commitment to providing greater access to community services that can change the lives of those that need help.
- Lisa Franklin
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