Cleveland Clinic Lou Ruvo Center for Brain Health

Description

Demanding a relentless focus on measurable quality and committed to elevating the patient experience, "Patients First" is the guiding principle of The CC Lou Ruvo Center for Brain Health. We demonstrate our commitment most meaningfully in the way we treat each other and by the example we set for one another. In our interactions with our patient customers, caregivers and colleagues, we seek to deal with others as we would have them deal with us. Our working definition of Core Standards of Patient Service is the minimum level of service that every Patient Customer will receive from the moment a Patient Customer interacts or makes a request with an employee or volunteer, until the interaction or request is completed.