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Mid-Cumberland Human Resource Agency’s Long-Term Care Ombudsman program advocates for the rights of thousands of residents in nursing homes, assisted-living facilities, and homes for the aged in 13 counties in Middle TN. The Long Term Care Ombudsman Program is a partner agency with the United Way. Ombudsman staff consists of 2.5 District Ombudsmen along with 35 trained volunteers. Trained, certified Ombudsman volunteers pay regular visits to these facilities where they spend time with residents, monitor conditions, investigate complaints, educate regarding abuse and neglect and protect residents’ rights. The program offers mediation, complaint resolution, and public education for residents and their families.
Founded in 1974, the Mid-Cumberland Human Resource Agency (MCHRA) is an independent, non-profit organization committed to helping individuals and communities become more self-sufficient. MCHRA provides services that work toward improving the health, well-being, and economic opportunities of people needing critical support or of those who may have an immediate need.
The Agency makes a positive difference in the lives of Tennesseans by working in partnership with them to foster independent living and, in the process, restore hope and dignity to their lives. Headquartered in Nashville, MCHRA spans Middle Tennessee with offices in 13 counties. Its governing body is composed of consumer and agency representatives as well as elected officials from the counties served in the Mid-Cumberland region.
Program services include:
Long-Term Care Ombudsman
MCHRA Public Transit
Meals-on-Wheels & Senior Dining
Misdemeanor Management Services
Representative Payee Service