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The Northwest Missouri Area Agency on Aging's mission is to promote systems that maintain and enhance the quality of life of older persons in their home or long term care facility home environment. The agency strives to listen to the needs and respond by developing programs that foster utilization of resources effectively and efficiently, localized community service provision and individual decision making. We value older persons as an important segment of society and believe that they should be afforded independence, dignity, respect and the opportunity to contribute to society and their own well being. We believe there is strength in diversity and value to working together toward the independence and happiness of all older Northwest Missourians.
The word ombudsman means "one who speaks on behalf of another." When applied to Missouri's Long-Term Care Ombudsman Program, it means an individual who helps residents in long-term care facilities maintain or improve their quality of life by helping ensure their rights are not violated. Missouri's ombudsman volunteers visit residents each week to provide support and assistance with complaints. Ombudsmen volunteers are recruited by Missouri's ten area agencies on aging. The ombudsman program is a free, confidential service. It is also a nationwide program, mandated by the Older Americans Act. NWMO AAA Ombudsman Program covers 18 counties in Northwest Missouri.
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