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To provide compassionate care to those we serve during the end of life’s journey through our commitment to clinical excellence and uncompromising service.
Denton Odyssey Hospice: YCCOM
(You Can Count on Me)
1. We will make our first priority our patients and their families.
2. We will commit to contact the patient and family within one hour of referral.
3. We will admit qualified patients within three hours and be available 24/7,365 days a year.
4. We will communicate with patients, families and healthcare partners based on their expectations.
5. We will visit our patients and families based on their needs and will provide the appropriate level of care.
6. We will evaluate pain on every visit.
7. We will respond to concerns within 24 hours.
8. We will answer the telephone within three rings and always with a smile.
9. We will commit to meet the needs of our healthcare partners.
10. We will commit to excellence without exception .
- Gale Wilson
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