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Flexible Schedule
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New York, NY 10007
Interact with people from all over the world. Honor, remember, and volunteer. The National September 11 Memorial & Museum honors and remembers the nearly 3,000 people killed in the attacks of September 11, 2001 and February 26, 1993. Visitor Services volunteers are an integral part of our team at the Memorial & Museum as we welcome millions of visitors each year from around the world. DETAILS: Visitor Services volunteers play a critical role by connecting with visitors and providing a meaningful experience both on the 9/11 Memorial and in the Museum. We are seeking Visitor Services volunteers of all ages 16+ who are friendly, outgoing, and comfortable assisting Memorial & Museum visitors. Responsibilities include: - Welcome and greet visitors - Proactively offer assistance, answer questions - Inform visitors about programs and exhibitions available inside the Museum - Help with directions With training, you can learn to provide excellent service to our visitors and help them remember 9/11. TIME COMMITMENT: We recommend volunteers work a four-hour shift per week for at least six months. If you volunteer weekends, you have the option to volunteer one 4-hour shift every other week. We ask that you maintain the same shift each week, when possible. HOW TO APPLY: Join our exceptional team today. For more information and to apply, please visit www.911memorial.org/volunteer or contact us at volunteer@911memorial.org Although the 9/11 Memorial & Museum is temporarily closed, we are still processing volunteer applications regularly and are conducting interviews for volunteer applicants remotely.
Date Posted: Jul 15, 2011
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Flexible Schedule
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New York, NY 10007
POSITION OVERVIEW The 9/11 Memorial Museum Retail Greeter assists by providing an informative, meaningful and quality visitor experience. We are looking for help for over our Summer season. The Retail Greeter will welcome and greet visitors into the store and provide visitors with accurate and helpful information that positively enhances their visit. Greeters are based at the Museum store and the outdoor Retail Information carts. ESSENTIAL FUNCTIONS Assist in welcoming and providing a memorable experience for visitors to the 9/11 Memorial Museum store and the outdoor Retail Information carts. Provide information regarding products and their connection to the Memorial. Manage crowd control procedures inside Museum store. Assist with stocking the store Accurately answer visitor questions, concerns and complaints promptly and efficiently utilizing information provided by the 9/11 Memorial during training. Report any visitor concerns to supervisors quickly and efficiently and help provide solutions. Direct visitors to information desk and bathrooms at the Memorial & Museum. Provide Memorial & Museum visitors with accurate background information about 9/11, the Memorial and the World Trade Center, as provided by the 9/11 Memorial during training. Adhere to all Memorial & Museum policies, procedures, systems and standards, including health and safety procedures and excellent customer service standards. Perform other duties as assigned. ATTENDANCE GUIDELINES : We recommend two four-hour shifts every week for the summer. We are flexible with actual start and finish dates, 2-3 months. Shift Times are as follows: 11am-3pm, 3pm-7pm. Provide communication via email at least 24 hours in advanced if unable to attend a shift. We request that you not to miss more than two shifts in the summer and we ask you make up any missed shifts within 2 weeks. OTHER RESPONSIBILITES Wear Volunteer uniform (a vest and ID) which will be provided by the 9/11 Memorial. Adhere to all Memorial & Museum policies, procedures, systems and standards, including health and safety procedures excellent customer service standards. REQUIREMENTS Attend a virtual interview. Personable and polite, comfortable and friendly interacting with the public. Outgoing, comfortable approaching people. Ability to commit to the attendance guidelines. Ability to interact well with a wide range of people and personalities of all levels within and outside the 9/11 Memorial & Museum. Able to stand on their feet for the shift. RESPONSIBLE TO: Volunteers report directly to the Retail Supervisory team TRAINING You will need to be available to attend virtual trainings in early Summer (dates to be confirmed). Background reading training and on-site specific retail training. GENERAL INFORMATION This is a volunteer position. No academic credit or compensation is available. All candidates be over 16 and submit to and pass a background check. The work environment is largely indoors but may also require assisting on outdoor Retail Information carts in all weathers. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment described in this job description are representative of those that the volunteer will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How to Apply: Visit 911memorial.org/volunteer and complete an application form The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.
Date Posted: Jan 28, 2016
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Flexible Schedule
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New York, NY 10007
Provide excellent service to our visitors and create a memorable experience. Honor, remember, and volunteer. The National September 11 Memorial and Museum honors and remembers the nearly 3,000 people killed in the attacks of September 11, 2001 and February 26, 1993. Through their purchase of meaningful keepsakes at the Museum Store, visitors help preserve history and support the Memorial & Museum’s mission. Retail Greeter volunteers are an essential part of our team as we welcome millions of visitors each year from around the world. DETAILS: Retail volunteers assist staff in the Museum Store and at the Retail carts on the Memorial. As a Retail volunteer, you will greet visitors and provide helpful information about products. Responsibilities include: - Provide excellent service to our visitors - Inform visitors about products and store promotions - Share stories behind products as they connect to themes in the Museum, such as recovery efforts and remembrance - Assist with tagging, inventory, folding t-shirts and restocking items With training, you can and teach visitors stories that they will share with family and friends. TIME COMMITMENT: We recommend Retail volunteers work a four-hour shift each week for at least six months. Recommended shift time is 11 a.m. - 3 p.m. or 3 p.m. - 7 p.m. We ask that It you maintain the same shift each week, when possible. The Museum Store is open every day. HOW TO APPLY: Join our exceptional team today. You must be 16+ years old to volunteer. For more information and to apply, please visit www.911memorial.org/volunteer or contact us at volunteer@911memorial.org Although the 9/11 Memorial & Museum is temporarily closed, we are still processing volunteer applications regularly and are conducting interviews for volunteer applicants remotely.
Date Posted: Dec 9, 2015
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Flexible Schedule
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New York, NY 10007
OVERVIEW The 9/11 Memorial & Museum welcomes millions of visitors each year. We are looking for volunteers to help us in our busy summer season to assist in Visitor Services. The mission of the Visitor Services division is to facilitate a meaningful experience at the 9/11 Memorial & Museum for every visitor. The Visitor Services team is charged with enhancing the visitor’s experience by exhibiting exceptional customer service, directing visitors as safely and efficiently as possible, and attending to visitor’s needs as they engage with the Memorial space and the Museum’s exhibitions, programs, and amenities. ROLE DESCRIPTION Visitor Services volunteers help to provide a high level of customer service in welcoming visitors and providing them with an exceptional experience. The role is based in the Museum and Memorial Plaza. Duties include: To actively greet, welcome, and engage with each visitor, as needed, to enhance their visit. Inform visitors about this important historic location, the programs and exhibitions available, and the 9/11 Memorial Museum organization itself. Demonstrate thorough knowledge of the Museum’s daily operations. Be well versed in baseline information on the Museum’s artifacts, exhibitions and programs. Assist visitors with general directions and information within the museum, and in the surrounding Manhattan area, including services, and facilities. Assist visitors to engage in exhibition technologies in the Museum. Provide baseline assistance and information with Audio Guide rentals. Assist visitors in finding victims’ names on the Memorial parapets when requested by utilizing the Memorial name-finding kiosks or Apple/Android applications. Report any visitor concerns to supervisors quickly and efficiently. Assist in operational protocols to provide a safe experience for visitors. Other duties as assigned. ATTENDANCE GUIDELINES We recommend 2 shifts (approx. 8 hours) every week for the summer, for 2-3 months Shift times are as follows (subject to change): AM: (10:00 a.m. - 2:00 p.m.), MID: (12:00 - 4:00 p.m.) PM: (2:00 - 6:00 p.m.) Provide communication via email at least 24 hours in advanced if unable to attend a shift. We request that you not to miss more than two shifts in the summer and we ask you make up any missed shifts within 2 weeks. REQUIREMENTS Follow the volunteer uniform guidelines (a vest, cap when outdoors and ID) which will be provided by the 9/11 Memorial. Adherence to all Memorial & Museum policies, procedures, and systems including health and safety protocols and world-class customer service standards. Be personable, polite, comfortable and friendly interacting with the public. Initiative to approach visitors. Ability to work as part of a team. Ability to interact well with a wide range of visitors. Cultural sensitivity. Able to stand for the entire shift. Flexibility to be posted at different locations in the Memorial and Museum. TRAINING Must attend an online trainings in early Summer. Training will also be on-site. RESPONSIBLE TO: Volunteers report directly to the VS Supervisory team. REASONS TO VOLUNTEER: Network and enhance your professional profile (resume plus, references given) Gain skills in customer service, teamwork and develop your interpersonal skills Join a friendly team of volunteers GENERAL INFORMATION This is a volunteer position. No academic credit or compensation is available. All applicants must be over 16 and submit to and pass a background check. The work environment is largely indoors but will also require outdoor Memorial tasks in all weathers. Volunteer posts will require the ability to stand for up to 4 hours at a time. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment described in this description are representative of those that the volunteer will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. How to Apply: Visit 911memorial.org/volunteer and complete an application form. The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.
Date Posted: Jan 28, 2016
