I arrived at Pegasus Therapeutic Riding Academy a few weeks ago for my orientation. When I arrived, there was no one around to guide me to the orientation room. When I finally saw 2 girls in the barn area, I approached them and simply asked where I was supposed to go for orientation. One girl looked at me and continued to talk to her friend and play with a little barn dog. I asked again, and this time she looked at me and then walked away. My jaw dropped open and I stood still for a minute before the other girl said "can I help you?" Even though she clearly heard me ask where I was supposed to go, twice. She finally pointed to the direction I was supposed to go. Both girls were either volunteers or workers, I'm not sure. Either way, the staff should be more willing to help guide new volunteers on orientation days. I didn't bother staying after this encounter. I also saw other guests who were there for orientation wandering around aimlessly. It was a horrible first impression.