• Legal Assistance Foundation of Metropolitan Chicago Legal Assistance Foundation of Metropolitan Chicago


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Mission Statement

The Suburban Long-Term Care Ombudsman Project (Legal Assistance Foundation of Metropolitan Chicago) The Mission: To insure that every resident in a long-term care facility is protected and to promote the rights and quality of life for people who reside in long term care facilities. An Ombudsman is an advocate to serve and protect residents' rights. The health, welfare, and quality of life of every nursing home resident are affected by certain aspects of nursing home routines. Often residents and family members don't know where to go for help with problems that arise in the nursing home; therefore, a volunteer can play a very important role. Volunteers can listen to those problems, and offer help through investigating claims with the Staff Ombudsman assigned to the facility. Ombudsman also educate residents, family, and staff about long-term care issues and residentsâ rights. The Ombudsman Volunteer program seeks volunteers to visit long-term care facilities in their communities to help residents resolve complaints. Complaints may be about cold food, residents' rights, poor medical treatment and, in a few unfortunate cases, abuse by family members or nursing home staff. If you would like more information please call the volunteer coordinator at 312-347-8358 .


LEGAL ASSISTANCE FOUNDATION OF METROPOLITAN CHICAGO-- JOB DESCRIPTION-- SUBURBAN COOK COUNTY VOLUNTEER OMBUDSMAN LONG TERM CARE OMBUDSMAN PROGRAM SUMMARY: The Volunteer Ombudsman will visit their assigned long-term care facility on a regular basis. The volunteer will develop trusting relationships with the residents. In addition the volunteer will work with the resident council at the long-term care facility on an on going basis. The volunteer will refer appropriate complaints and concerns to the Community Ombudsman or the Regional Ombudsman. RESPONSIBILITIES: 1. Complete all required Ombudsman training; 2. Visit assigned long term care facilities on a regular basis; 3. Inform the volunteer coordinator or the Regional Ombudsman; if unable to visit the facility for a period of time, 4. File timely, written reports with the Volunteer Coordinator; 5. Work closely with the Resident Council Presidents in assigned facilities and attend meetings with the permission of the Resident Council President; 6. Inform residents of their rights; 7. Assist residents in exercising their rights, getting answers to their questions, and resolving their complaints when possible; 8. Report all abuse and neglect to the Regional Ombudsman immediately; 9. Refer all appropriate complaints or concerns to either the assigned Community Ombudsman assigned to the facility or the Regional Ombudsman; 10. Maintain strict confidentiality at all times; and 11. Treat all residents with respect and dignity at all times.



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