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The Long Term Care Ombudsman Program works with people who use long term care services,to make sure the services are provided appropriately.
An ombudsman investigates complaints and helps to resolve problems and concerns about services received by long term care users. Resolve complaints about: resident's rights, safety and cleanliness; transfer and discharge; finances and billing. Support and monito laws and regulations which protect long term care consumers. Provide information about & referral to needed services. Advocate for services consumers through in-service training and public presentations.
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