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Promotes choices for healthier lives and safer communities by providing professional assistance to those in need of prevention, crisis intervention, criminal justice alternatives, community outreach, substance abuse and mental health treatment services.
GENERAL STATEMENT OF DUTIES
Provides counseling and supervisory services to youth in a twenty-four hour residential environment, along with providing twenty-four hour crisis intervention counseling for telephone and walk in clients.
DISTINGUISHING FEATURES OF THE CLASSIFICATION
- Maintaining coverage for Crisis Line & First Call for Help (twenty four hour, seven day a week crisis intervention and information & referral hotlines) for telephone and walk-in clients who need direction, assistance, and counseling due to a crisis in their lives.
- Provide appropriate intervention techniques and make appropriate referrals.
- Subject to OSHA rules and regulations on blood borne pathogens due to the possible exposure to various body fluids.
ESSENTIAL DUTIES AND TASKS
- Provide crisis intervention counseling for telephone and walk-in clients, as well as making community referrals.
- Perform pregnancy testing, educating and counseling women on all options.
- Participate in staff meetings, trainings, and other duties as assigned.
RECRUITMENT AND SELECTION GUIDELINES
- Considerable knowledge of the community and the referral services and programs that work with crisis clients.
- General knowledge of different therapeutic approaches, group dynamics, crisis intervention, and family therapy.
- Skill in establishing rapport and applying techniques for proper intervention with youth, crisis clients, and/or their families.
- Ability to consult with professionals and the general public on understanding and dealing with crisis situations.
- Ability to communicate effectively in oral and written forms.
- Ability to express ideas clearly and concisely, as well as plan and execute work effectively.
- Ability to formulate treatment goals and records concisely and thoroughly.
- Ability to establish and maintain effective working relationships with co-workers, volunteers, supervisors and the general public.
- Must be able to physically perform the basic life operational functions of climbing, reaching, standing, walking, lifting, fingering, grasping, talking, hearing, and repetitive motions.
- Must be able to perform light work exerting up to twenty (20) pounds of force occasionally, up to ten (10) pounds of force frequently, and /or negligible amount of force constantly to move objects.
- Must possess the visual acuity to prepare and analyze records.
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