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Crisis Services

Cause Area

  • Advocacy & Human Rights
  • Crisis Support
  • Emergency & Safety
  • Homeless & Housing


100 River Rock DriveSuite 300Buffalo, NY 14207 United States

Organization Information

Mission Statement

Thank you for your interest in becoming a volunteer for Crisis Services! To provide the community with our services 24 hours a day and 365 days a year we rely on our staff as well as our wonderful group of volunteers. Our volunteers are a very important part of our services which we could not offer if it were not for the hard work and devotion of our volunteers!! We thank you for your interest and hope you will join the Crisis Services Team. Crisis Services is dedicated to promoting the health, safety and well being of the community through prevention, education, immediate intervention and access to community-wide resources 24 hours a day.


Suicide Prevention and Crisis Service, Inc. began operation in November of 1968 after two years of strategic planning by the Mental Health Association, the Psychological Association of WNY, the Community Welfare Council, and the Erie County Department of Mental Health. It was developed to have broader purposes and concerns in the area of emergency mental health services than currently available by offering a 24/7 response.

Crisis Services of Erie County is the most comprehensive crisis center in upstate New York. Crisis Services fulfills community needs by providing:

* Crisis Phone Counseling Center

* Emergency Outreach

* Trauma Response

* Rape and Domestic Violence Advocacy

* Crisis Intervention Training

* Police Mental Health Coordination

Crisis Services is certified by the American Association of Suicidology, we are the NYS Department of Health Designated Rape Crisis Center, and the NYS Approved Non-Residential Domestic Violence Service Provider. We are also a United Way Member Agency.

The credit for our success goes to our excellent staff and volunteers who work long and difficult hours to provide these services. This comprehensive care is provided by 70 full and part-time staff with the support of 125 professionally trained volunteers. We are fortunate to have people dedicated to this work and who demonstrate commitment to improving the quality of life in Erie County.


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