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To improve the quality of life for residents of long term care facilities through advocacy and education. Goals: To provide Ombudsman services to all residents of all long term care facilities in Missouri, including facilities designated for the mentally retarded and the Veteran Administration Homes. To advocate for resident rights. To provide community education regarding long term care facility issues.
The word ombudsman means "one who speaks on behalf of another." When applied to Missouri's Long-Term Care Ombudsman Program, it means an individual who helps residents in long-term care facilities maintain or improve their quality of life by helping ensure their rights are not violated. Missouri's ombudsman volunteers visit residents each week to provide support and assistance with complaints. Ombudsmen volunteers are recruited by Missouri's ten area agencies on aging. The ombudsman program is a free, confidential service. It is also a nationwide program, mandated by the Older Americans Act.
- Charisse Pappas
- (1-800) 309-3282
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