Big Brothers Big Sisters of Central New Mexico

I'm not sure what the problem was with the user below, but my experience with this group was completely different. I submitted my information and was contacted within a week to start the application process. The staff member made it clear that this was an intense process- the Agency is thorough because you are working one-on-one with a child. After the interview and finger printing at the office, they told me it would be a few weeks. Unfortunately, there was a small problem with my finger prints and I had to return to the office to re-do them, but the staff was extremely apologetic and it was very quick. I was matched soon thereafter. The best part has been the support now that I am a volunteer here. They are extremely helpful with ideas, trainings, answering questions, or just listening to me talk about what I'm having problems with. Volunteering with Big Brothers Big Sisters has changed my life, and I know it has changed the life of my Little Sister. 2+ years and counting!!!

When I first contacted BBBS through email, I received a reply through email and through telephone. This mix-up lead to two different contacts attempting to work with me and some confusion as to my actual identity! After clearing that up, I went through a lengthy application process and interview. I was told to attend a training, which I did - later I learned that I had not been accepted as a volunteer and should not have attended the training! Rather than calling me, I received an impersonal letter, and no explanation offered as to why they refused me. I continued to receive emails, however, about BBBS events. Talk about unorganized (and insulting).