Brooklyn Park, MN 55428
Do you excel at phone based customer service? Are you a current or former healthcare professional looking for ways to give back? You can join the rapidly growing FOODRx team, an award-winning program that is on a mission to provide millions of nutritious meals for patients who can’t afford to buy enough healthy food to meet their medical needs. By building meaningful connections between patients, health care clinics, and food security solutions, the FOODRx program has demonstrated significant improvements in the health of our patients. In this volunteer position, you will play a role in this work by providing compassionate, high quality, and culturally sensitive engagement with FOODRxpatients. This position is responsible for screening and enrollment of eligible patients into the FOODRx program, engaging with patients during their enrollment and FOODRx participation, and partnering closely with the Patient Engagement Coordinator, who has relationships with our health care partners to deliver an optimal and positive patient experience. To be successful in this role, you'll bring excellent communication, administrative skills, and personal initiative. The right volunteer must be passionate and empathetic with our patients who struggle with hunger and health issues. We are looking for a highly motivated self-starter with an engaging personality who thrives in a dynamic and fast-moving environment. DUTIES: Become knowledgeable about eligibility requirements for the FOODRx program. Conduct cold calls to screen and enroll eligible patients into the program. Follow-up with enrolled patients over the phone for monthly reminders. Assist with administrative support. Connect clients with additional resources. Collect required data and provide timely, accurate and complete reports that support the Patient Engagement Coordinator. Preserve patient confidentiality at all times by adhering to HIPAA guidelines. Perform other duties assigned by Patient Engagement Coordinator. MINIMUM REQUIREMENTS: Willing to complete an annual criminal background check and civil rights training. Able to work independently and ask questions if needed. Comfortable on the telephone. Comfortable assisting people of diverse economic, social, and ethnic backgrounds. Volunteer will be communicating with and assisting patients from many different cultures and ethnicities. Comfortable working with people who speak different languages and able to work around language barriers. Volunteers will be able to use a translation service called Language Line to help facilitate conversation. Ability to multitask; specifically, the ability to ask for information and accurately enter it into the computer while on the phone. Attempt to complete a minimum of12calls per shift (subject to change). Desired computer skills: Accurate typing & data entry; Internet navigation; Basic computer skills, Microsoft Office (Word, Excel, and Outlook) Knowledge of HIPAA guidelines preferred but not required. TIME REQUIREMENTS AND SCHEDULE: Total time requirement: 6-month minimum commitment Days of the week: Monday through Friday shifts available Start date: As soon as possible Shift: 1 shift per week for a minimum of 3 hours between 8:00 am and 4:30 pm Work site: 7101 Winnetka Ave. No., Brooklyn Park, MN 55428 If you are interested in this position, please go here: https://volunteer.2harvest.org/need/detail/?need_id=575706.
Date Posted: Jul 16, 2021