Colorado State Long-Term Care Ombudsman Program

Description

The Colorado State Long-Term Care Ombudsman Program certified long-term care ombudsmen are resident-directed advocates. Ombudsmen are trained to receive complaints and assist residents of licensed long-term care facilities to resolve problems in situations involving quality of care, use of chemical or physical restraints, transfer and discharge, abuse, and other aspects of resident rights.

We achieve this mission with a network of local offices across the state, which recruit, train, and manage teams of certified ombudsmen. Staff and volunteer ombudsmen visit long-term care facilities throughout the state to ensure residents’ rights are being upheld.

Certified long-term care ombudsmen are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse, and other aspects of resident dignity and rights. Ombudsman services are free, confidential, and resident directed.