WAYNE COUNTY AIRPORT AUTHORITY AIRPORT AMBASSADORS

Description

The Airport Ambassador Volunteer Program is a cornerstone of the Detroit Metropolitan Airport (DTW), enriching the travel experience for over 31 million annual visitors by providing essential assistance and friendly guidance. Representing the Southeast Michigan community, our volunteers are committed to hospitality and support. Each Ambassador brings problem-solving skills, effective communication abilities, reliability, dedication, and a calm demeanor to help travelers navigate the airport.

Ambassadors are vital information resources. They direct passengers to gates, baggage claim, and ground transportation, offer flight status updates, assist with lost items, and provide regional information for those attending local events. They also assist travelers with unique needs, including seniors, individuals with limited English proficiency, and those requiring special assistance.

During busy travel periods, such as holidays and special events, Ambassadors extend their services to meet the heightened demand, including meet-and-greet services for travelers needing extra assistance and support with VIP arrivals. All official communications are channeled through the Terminal Operations team, ensuring a streamlined flow of information and coordination within the program. This structured approach helps maintain professionalism and consistent communication, enhancing the overall effectiveness of the Airport Ambassador program.