NM State Long-Term Care Ombudsman Program

Cause Area

  • Advocacy & Human Rights
  • Community
  • Health & Medicine
  • People with Disabilities
  • Seniors


2550 CERRILLOS RDSanta Fe, NM 87505 United States

Organization Information

Mission Statement

The New Mexico Long-Term Care Ombudsman Program (LTCOP) advocates alongside and on behalf of residents for the recognition, respect, and enforcement of the civil and human rights of residents of nursing homes and assisted living facilities, often providing a voice for individuals living in long-term care (LTC) facilities who might otherwise go unheard.


The program was established in 1972 through the Older Americans Act and is federally and state mandated [1] to provide independent oversight and advocacy services to residents in New Mexico’s LTC facilities. The New Mexico State Long-Term Care Ombudsman is appointed by the Governor and independently administers LTCOP from within Aging and Long-Term Services Department (ALTSD). A dedicated and highly skilled group of LTCOP ombudsmen staff and certified ombudsman volunteers visit nursing homes and assisted living facilities regularly and help residents in advocating for their rights and the quality of care they deserve. They listen to and investigate complaints from residents, their family and caregivers, and staff at the facility. They work to resolve concerns of which they become aware and help ensure residents receive the quality of care they deserve.


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