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Flexible Schedule
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Virtual Opportunity
Location: Remote Commitment: Flexible, approximately 3-5 hours per week Reports to: Faye Burgess, Community Support Coordinator Role Summary: Mast Cell Action is looking for a dedicated and detail-oriented Volunteer Newsletter Coordinator to manage our weekly newsletter for our Friends community. This role involves planning, compiling, and distributing engaging content that informs and supports our audience. The coordinator may also oversee additional newsletters for other key groups within Mast Cell Action. Full training will be provided with ongoing support. Key Responsibilities: Newsletter Management: Plan, source, and compile content for the weekly Friends newsletter, ensuring it is engaging, well-structured, and aligned with Mast Cell Action’s brand and tone. Collaboration & Engagement: Work with internal teams to gather updates, distribute newsletters via email marketing platforms, and review audience feedback to improve engagement. Expansion & Coordination: Support or manage additional newsletters as needed, maintaining consistency in messaging and formatting. Skills & Experience: Strong written communication and editing skills. Experience with email marketing platforms (preferred but not essential). Ability to organise content and manage deadlines. Attention to detail and an understanding of audience engagement. Passion for supporting people with MCAS and aligned with Mast Cell Action’s mission. Outcomes Community Engagement & Support Deliver a well-structured, engaging weekly newsletter to keep our Friends community informed and connected. Improve audience interaction by refining content based on feedback and analytics. Consistent & Effective Communication Ensure newsletters align with Mast Cell Action’s brand, tone, and messaging. Collaborate with internal teams to share timely and relevant updates. Growth & Development Support or coordinate additional newsletters to reach wider audiences. Enhance overall communication strategies through improved content and engagement.
Date Posted: Feb 16, 2025
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Flexible Schedule
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Virtual Opportunity
Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care. Department: Community Engagement Weekly Hours: 4+ Position reports to: Community Engagement Coordinator Salary: N/A - Voluntary Key tasks include: Membership Management: Review and approve or decline group membership requests. Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans. Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate. Post Approval Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures. Escalation & Communication of issues your supervisor Skills and Experience: Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments). Excellent communication and interpersonal skills. Empathy, patience, and the ability to engage with people experiencing health challenges. Commitment to upholding group rules and creating a positive, inclusive space. Awareness of safeguarding principles and willingness to escalate concerns. Support and Training: Member Supporters will receive an induction and ongoing support from Mast Cell Action staff. Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice. Regular check-ins to provide feedback, celebrate successes, and address any challenges. Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.
Date Posted: Feb 26, 2025
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Flexible Schedule
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Virtual Opportunity
Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care. Department: Community Engagement Weekly Hours: 4+ Position reports to: Community Engagement Coordinator Salary: N/A - Voluntary Key tasks include: Membership Management: Review and approve or decline group membership requests. Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans. Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate. Post Approval Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures. Escalation & Communication of issues your supervisor Skills and Experience: Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments). Excellent communication and interpersonal skills. Empathy, patience, and the ability to engage with people experiencing health challenges. Commitment to upholding group rules and creating a positive, inclusive space. Awareness of safeguarding principles and willingness to escalate concerns. Support and Training: Member Supporters will receive an induction and ongoing support from Mast Cell Action staff. Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice. Regular check-ins to provide feedback, celebrate successes, and address any challenges. Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.
Date Posted: Feb 26, 2025
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Flexible Schedule
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Virtual Opportunity
Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care. Department: Community Engagement Weekly Hours: 4+ Position reports to: Community Engagement Coordinator Salary: N/A - Voluntary Key tasks include: Membership Management: Review and approve or decline group membership requests. Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans. Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate. Post Approval Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures. Escalation & Communication of issues your supervisor Skills and Experience: Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments). Excellent communication and interpersonal skills. Empathy, patience, and the ability to engage with people experiencing health challenges. Commitment to upholding group rules and creating a positive, inclusive space. Awareness of safeguarding principles and willingness to escalate concerns. Support and Training: Member Supporters will receive an induction and ongoing support from Mast Cell Action staff. Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice. Regular check-ins to provide feedback, celebrate successes, and address any challenges. Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.
Date Posted: Feb 26, 2025
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Flexible Schedule
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Virtual Opportunity
Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services. Key tasks include: · Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm. · Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged. · Manage technical aspects of virtual events, to ensure smooth execution. · Take the register and send post event emails using our bespoke event platform · Raise safeguarding concerns using internal processes and procedures · Maintain confidentiality and follow charity policies and procedures · Undertake relevant training Key Objectives Include: · The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm · Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event. · Reassure and validate participants' experiences whilst encouraging story-sharing. · Manage the technical aspects of virtual events proficiently. · Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment. Experience/skills required: · Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you. · Must have personal experience of MCAS either themselves or of supporting someone with MCAS · Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences. · Patience, empathy and compassion. Openness to support people from all backgrounds. · Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively. · Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
Date Posted: Apr 13, 2025
