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Statewide Health Insurance Benefit Advisors (SHIBA)

Cause Area

  • Community
  • Education & Literacy
  • Health & Medicine
  • Seniors
  • Veterans & Military Families


1222 N Post StSpokane, WA 99201 United States

Organization Information

Mission Statement

SHIBA is a free, unbiased and confidential counseling service of the Washington State Office of the Insurance Commissioner (OIC). We’re a statewide network of trained volunteers who assist and advocate for consumers about Medicare. This impartial counseling resource helps consumers understand their rights and options, learn about prescription drug, Medicare Advantage and Medicare Supplement plans, Medicaid, and much more.


A free public service, offered by the Office of Insurance Commissioner, more than 400 SHIBA volunteers
statewide provide free, informed, and impartial Medicare counseling and education to people in their
local communities.
SHIBA staff train and mentor volunteers to educate others about their health care coverage options so
they can make informed decisions. Volunteers answer questions, make referrals, help evaluate and
compare options, facilitate meetings, provide office support, give presentations, provide translation
assistance, perform research, and much more.
To become a SHIBA volunteer, you must be able to ensure client confidentiality, be willing to provide
unbiased information, and you cannot affiliate with any insurance company, agency, product, or service.


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