Flexible Schedule
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Erlanger, KY 41018
Be Concerned Inc. Job Description Job Title: Front Desk Volunteer Status: Erlanger Location: Data Entry / Customer Service Position (unpaid) Reports To: Site Operations Director Date: 6/23/21 POSITION SUMMARY: This volunteer position is a critical role that enables us to ensure our organization runs smoothly during business hours. We are looking for some consistent help with data entry into a case management database. Additional administrative tasks and pantry support will also be part of the role. JOB RESPONSIBILITIES: Answering the phones. This requires answering question about our hours, how to make thrift store donations, the process to sign-up for our pantry programs, and scheduling appointments. Managing the front door by greeting volunteers and customers. Registering customers for our services. This entails collecting some paperwork and entering data into our case management portal. Helping assemble emergency food requests in the pantry. The hours are below. Monday - Friday 9 am - 12 pm QUALIFICATIONS: Must embrace the mission of Be Concerned, Inc. Excellent written, interpersonal and verbal communication skills. Must be comfortable with basic data entry skills and have a focus on the details. Multi-tasking is sometimes required. Displays a positive attitude, shows empathy for people and community, demonstrates presence, self-confidence, common sense and good listening ability. Physical Requirements: Prolonged periods sitting or standing at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Date Posted: Jun 24, 2021
Flexible Schedule
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Covington, KY 41011
POSITION SUMMARY: Our Front Desk Volunteers are the face of Be Concerned. We are looking for volunteers who would be comfortable engaging with our customers as they visit Be Concerned. The volunteer position is a critical role that enables us to ensure our organization runs smoothly during business hours. We are looking for some consistent volunteer help with customer service, front desk support and administrative responsibilities. JOB RESPONSIBILITIES: Answering the phones. This requires answering question about our hours, how to make thrift store donations, the process to sign-up for our pantry programs, scheduling appointments. Managing the front door by greeting volunteers and customers and ensuring COVID protocols are followed. Registering customers for our services. This entails collecting some paperwork and entering data into our case management portal. Helping assemble emergency food requests in the pantry. The hours are below. Monday and Thursday 1-3 Interested candidates can work both days or just one of those days each week. Our preference would be that volunteers pick a day(s) and time(s) that you can consistently support so we know week to week if we have coverage gaps. QUALIFICATIONS: Must embrace the mission of Be Concerned, Inc. Excellent written, interpersonal and verbal communication skills. Must be comfortable with basic data entry skills. Multi-tasking is sometimes required. Displays a positive attitude, shows empathy for people and community, demonstrates presence, self-confidence, common sense and good listening ability. Physical Requirements: Prolonged periods sitting or standing at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This is an unpaid, volunteer position. COVID protocols are in place.
Date Posted: Jul 2, 2021
Flexible Schedule
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Erlanger, KY 41018
Be Concerned, Inc. a nonprofit food pantry in Covington, KY, with a secondary site in Erlanger, is currently seeking an employee to serve the role Food Rescue Driver at Be Concerned, Inc. at our Erlanger location. This is a part-time, unpaid position. Qualified individuals for this position will exhibit trustworthiness, have the ability to stand for up to 4 hours, have the ability to repeatedly lift up to 75 lbs., bend frequently, maintain a good driving record, pass a criminal background check and pre-employment drug test. Hours: Monday, Wednesday, Friday 8:00 am-12:00 pm. The actual hours worked in a single day may vary based on the needs of the pantry, and occasional weekend hours may be required for special events throughout the year. Reports to: Site Director in Erlanger Duties: Coordinate Food Rescue pickup route coverage with Site Director, and make the pickups when necessary, including in agency vans and box trucks. Assist with stocking the food pantry. Record daily cold and dry storage temperatures during food pickups in compliance with local, state, and federal laws. Report any temperature deviations to the Site Director immediately. Make food pick-ups/ delivery runs. Provide direction to volunteers or other assisting individuals. Communicate with vendors and volunteer groups, as needed. Complete other duties as determined. Qualifications: A minimum of high school diploma or equivalent required. Ability to read and write in a clear manner. Skills/Specialized Knowledge/Abilities: Calm, organized, patient, diplomatic, flexible and confident demeanor in working with staff. Knowledge of methods, materials, equipment, and safety processes used to perform job duties. Ability to maintain the highest level of confidentiality regarding clients and staff information. Effective and timely communication skills. Attention to detail. Ability to drive box truck. Confidence in decision making. Ability to work independently and to complete daily, weekly, monthly and seasonal activities. Ability to work collaboratively with co-workers, clients, internal and external partners. Ability to problem solve and manage multiple tasks. Ability to manage conflict and build healthy working relationships. Key Performance Indicators Understands agency vision/mission and how to achieve agency goals. Progression to working independently. Ability to complete tasks with little to no supervision. Meets USDA and food safety compliance requirements with very limited supervision. Proactive regarding ideas, tasks, issues and overall job. Maintains a clean and organized pantry, thrift store, restrooms, and lobby. Working Conditions: Working Hours/Environment Work is typically performed indoors, but also with outdoor work receiving donations and when driving the agency vehicles to make food rescue pickups. Transporting food from vehicles to warehouse, unloading trucks and stocking shelves. It is a food warehouse environment. Tools and Equipment Used Agency vehicles, scales, thermometers, walk-in freezers and coolers, reach-in coolers and freezers, electric pallet jacks, manual pallet jacks, broom, mop, cleaning supplies, carts. Maintain a clean driving record and ability to be insured. Report all moving violations to Director within 24 hours of occurrence. Travel Up to 75% of the time rescuing food.
Date Posted: Jul 15, 2021
