The Office of the State Long-Term Care Ombudsman advocates for excellence in long-term services and supports wherever consumers live.
The Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Volunteers can work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.
Ombudsman representatives do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns
In addition, ombudsman representatives:
Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents;
Link residents with services or agencies;
Offer resources for selecting long-term care providers; and
Provide information and assistance with benefits and insurance.