Long-term care Ombudsmen advocate for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights. Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns. In addition, ombudsmen:
- Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents; - Link residents with services or agencies; - Offer resources for selecting long-term care providers; and - Provide information and assistance with benefits and insurance.