Flexible Schedule
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Virtual Opportunity
Key Responsibilities Support Hero Care Network team at the Region/Chapter or Hero Care Network Center: Ensures regional capacity to provide follow up and regional referral to military clients Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols Manages administrative tasks related to staff access to the SAF Case Management System Ensures quality and effectiveness of the follow-up staff. Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary Understands and applies Red Cross and SAF policies consistently and correctly Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes Generates and interprets system reports reflecting case-related statistics Be a subject matter expert Manage volunteer training needs Qualifications Relevant work or leadership experience (military or civilian), equivalent to that of a Bachelor's Degree in Business or Public Administration, Human Resource Management, Community Organization, Social or Health Science or other related field. Minimum of 3 years experience or military equivalent (i.e. Senior NCO, Officer Etc.) and 1 year supervisory experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact recommended Sound knowledge of telephone and in-person etiquette, pleasant and friendly manner respectful of human dignity while upholding the values and principals of the American Red Cross Demonstrated ability to use Standard English to communicate effectively verbally and in writing Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant friendly manners respectful of human dignity Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff and management Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand Demonstrate strong computer skills (Microsoft Office Suite) Preferred: Experience with Red Cross programs and services or other similar social services knowledge of casework, counseling, social work or other related field familiarity with military culture, regulations and protocol minimum of 1 year supervisory experience in human resources management, casework, counseling, social work or other related field Training Requirements Orientation to the American Red Cross Specific SAF on-line casework, case management system training and training regarding practices, policies and procedures SAF Basic Training Webinars - SAF Overview; Military 101; Family Follow-Up Willingness to gain knowledge of Military Culture, Diversity, Sensitivity and Awareness (eLearning) and how to access community resources
Date Posted: 2024-04-03
Flexible Schedule
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Fort Stewart, GA 31314
Position Description Information *Key Responsibilities · leadership partners with the Red Cross Region Management Team · Partner with SAF leadership to ensure all services are being met in the community · Promote Red Cross programs and activities · Attend a variety of volunteer and installation meetings · Develop and execute objectives, strategies, and tactics supporting SAF and IS-US priorities, in collaboration with Regional leadership · Promote engagement and development of volunteer leads and teams within SAF and IS-US *Time Commitment i.e. Approximate # of hours per week or month · To be determined at Regional level, based on need *Qualifications Please indicate which qualifications are required vs preferred · Knowledge of military protocol and culture · Knowledge of community resources · Ability to work effectively with a team · Ability to recruit and involve volunteers · Strong communication skills, oral and written · Basic computer skills · Supervisory skills; ability to resolve local volunteer issues · Knowledge of Red Cross structure *Training Requirements Please provide training requirements for position and make note if each training is a pre-requisite, or part of onboarding for the position · Orientation to the American Red Cross · Volunteer Connection Orientation · Computer, safety, and security training (if required) · Supervisory/management training * Minimum Length of Appointment i.e. Minimum 1-year commitment; renewable · One (1) year, renewable each year with a maximum of three consecutive one year terms per location. *Development Opportunities Include promotion or professional development opportunities available to the volunteer or skills that the volunteer will gain from this position. · Attend workshops as applicable to position with local community agencies and any applicable Red Cross training or meetings. Gain leadership, management, and on-the-job experience.
Date Posted: 2024-04-03
