SHELTER TECH

Cause Area

Community
Computers & Technology
Homeless & Housing

Location

632 COLE STSAN FRANCISCO, CA 94117 United States

Website:

https://sheltertech.org/

Are You an
Organization Admin?

Website:
https://sheltertech.org/

Content Analyst

Flexible Schedule | Virtual Opportunity

The Role: SF Service Guide (sfserviceguide.org) is ShelterTech’s flagship project in collaboration with the Mayor’s Office of Housing and Community Development. It is San Francisco’s premier online and mobile resource information base to help people experiencing homelessness or at risk of homelessness find basic services they need (e.g. healthcare, meals, hygiene stations, storage space, etc.), by themselves or with the assistance of case workers. To maintain a top-notch and user-friendly information base for SF Service Guide and other city service directories, we are building out our team of Content Analysts. The primary role of the Content Analyst is to vet the information for each organization and service in our directory and co-manage all updates to that information alongside our Head of Content and other volunteers on the Content Team. We’re not just looking for someone to be a reliable information base administrator or 211-style outreach caller. We’re looking for someone who can develop expert knowledge of the SF service provider landscape and can establish relationships with service providers, to help us grow and update SF Service Guide sustainably. As Content Analyst, your key responsibilities will be to: Help us reach our goals of keeping the organization records in our information base fresh, which means: Vetting incoming changes to our 500+ organization records along with our current vetting team. Reaching out to service providers themselves when necessary to obtain info up-to-date to, at latest, the last 3 months. Ensure the information we serve is high-quality and extremely accessible to SF residents: Writing and reviewing concise, straight-forward descriptions of organizations and the services they provide so anyone can understand them. Managing quality and style standards in SF Service Guide. Supporting the technical side that allows the SF Service Guide to feature results from advanced filters and queries. Be part of a team effort to respond to incoming requests and suggestions for content updates: Responding to requests to update our information database, e.g. from organizations asking to be added to SF Service Guide. Updating records of administrative contacts in our information base so we will always be able to reach out to service providers directly. Be opinionated about the written word - you can effectively condense and simplify complex information to make it accessible to people with a wide range of reading abilities. Develop strategies for consistent analysis and testing to support decision-making. What might you do in a day or week? In a few hours, you might: Respond to an email from a new org that wants to be added to our information base, or from an org already in SFSG for which the information needs to be updated, Fill out basic information (website, hours, email, etc.) for that org in our information base and write a few descriptions about the organization’s services, Approve a volunteer update to a shelter’s phone number using our admin web interface, after you called the number to verify, Answer a question over the phone from a caseworker using SFSG about whether Larkin Street Youth Services’ clinic should also have the "Maternal Care" category tag, Once or twice a month in the evening, possibly attend an in-person ShelterTech all hands meeting, or participate in a Datathon with volunteers from one of our corporate partners.

Date Posted: 2024-04-01

Organization Information

Mission Statement

ShelterTech is a technology-focused non-profit dedicated to helping people who are experiencing homelessness or housing insecurity. Our goal is to make it easier for this community to connect with resources that can help them address their challenges, become permanently housed, and on track to live happy and productive lives. ShelterTech believes everyone has the right to be connected, which has become a necessity in today’s world. Through continuous outreach and collaboration, we are committed to ensuring that our solutions are built by the community for the community.

Description

ShelterTech is an independent 501c3 nonprofit organization dedicated to leveraging technology and connectivity to help people who are homeless or housing insecure. ShelterTech has its roots directly in the community, founded in 2016 by Darcel Jackson, an individual who experienced homelessness firsthand.

Launched in November 2019, SF ServiceGuide is an online directory of human services in San Francisco. Its goal is to help anyone with access to a smartphone, tablet, or computer find the services they need. SFServiceGuide includes a variety of services, such as shelters, food kitchens, medical services, rental assistance, and eviction prevention.

ShelterConnect is a free, WiFi solution for shelters and transitional housing facilities. Partnering with the City of San Francisco and Cisco to provide broadband and hardware, respectively, ShelterConnect gives residents consistent connectivity needed to access resources and to get back on their feet.

Reviews

Report this organization

SHELTER TECH

Cause Area

Location

Website:

Organization Information

Mission Statement

Description

Reviews

Atlanta

Austin

Boston

Chicago

Denver

Las Vegas

Los Angeles

Miami

Milwaukee

New York

Phoenix

San Diego

San Francisco

More Cities

Community

Children & Youth

Seniors

Health & Medicine

Education & Literacy

Advocacy & Human Rights

People with Disabilities

Arts & Culture

Animals

Environment

Hunger

Veterans & Military Families

Women

Homeless & Housing

Company

Resources

Business Solutions