Reception and Waiting Area Volunteer

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Family Reception & Waiting Area Volunteers and Interns will welcome children and families to the facility; assist families in the reception area with questions and paperwork; play with children in the waiting area; assist team members from law enforcement, child protective services and victim advocates as needed; answer and triage phone calls, some computer work and other tasks as required.

Position Description: (specific duties/responsibilities):

• Meet and greet clients, families, professional agency staff, volunteers and visitors to the building
• Assist with waiting room oversight, including maintaining a safe environment for children
• Answer all incoming telephone calls; answer general agency questions; triage calls to appropriate personnel
• Input client appointments
• Special projects as assigned by agency staff
• Provide word processing, filing, and general office support to staff and team as necessary
• Participate in 3 month and annual evaluations

Skills/Experience Required:

• Excellent customer service along with verbal communication skills and job dependability
• Strong work ethic and a true commitment to the position
• Understanding of and compassion for children
• Ability to work independently, as well as the ability to ask for help when needed
• Experience working with children and families helpful
• Must possess professional demeanor and appearance
• Typing, computer skills
• Ability to multi-task
• Ability to deal with stress and be able to work calmly under pressure

Bivona Volunteer Training Required:

• Bivona Orientation & Binder
• Darkness to Light (D2L) Stewards of Children Training (2 hours)
• Family Reception & Waiting Area Training and Overview (2 hours)
• Family Reception & Waiting Area On-the-Job Training (3+ hours)

Special Requirements:

• Confidentiality statement must be signed
• Criminal background check

Schedule/Hours Required: 4-hour shifts for this position are flexible based upon the volunteer/intern’s availability during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday. A commitment of 3-5 shifts per month are required.

Length of Assignment: Commitment minimum of 6 months.

Interested in applying? Fill out this application: http://bit.ly/bivonavolunteer and send it to me at lcoleman@bivonacac.org, via fax at 585-232-1394 or mail to:

Bivona Child Advocacy Center

ATTN: Lisle Coleman

1 Mount Hope Avenue

Rochester, NY 14620