Reception and Waiting Area Volunteer


Cause Areas


It's flexible! We'll work with your schedule.


1 Mount Hope AveROCHESTER, NY 14620


Family Reception & Waiting Area Volunteers and Interns will welcome children and families to the facility; assist families in the reception area with questions and paperwork; play with children in the waiting area; assist team members from law enforcement, child protective services and victim advocates as needed; answer and triage phone calls, some computer work and other tasks as required.

Position Description: (specific duties/responsibilities):

  • Meet and greet clients, families, professional agency staff, volunteers and visitors to the building
  • Assist with waiting room oversight, including maintaining a safe environment for children
  • Answer all incoming telephone calls; answer general agency questions; triage calls to appropriate personnel
  • Input client appointments
  • Special projects as assigned by agency staff
  • Provide word processing, filing, and general office support to staff and team as necessary
  • Participate in 3 month and annual evaluations

Skills/Experience Required:

  • Excellent customer service along with verbal communication skills and job dependability
  • Strong work ethic and a true commitment to the position
  • Understanding of and compassion for children
  • Ability to work independently, as well as the ability to ask for help when needed
  • Experience working with children and families helpful
  • Must possess professional demeanor and appearance
  • Typing, computer skills
  • Ability to multi-task
  • Ability to deal with stress and be able to work calmly under pressure

Bivona Volunteer Training Required:

  • Bivona Orientation & Binder
  • Darkness to Light (D2L) Stewards of Children Training (2 hours)
  • Family Reception & Waiting Area Training and Overview (2 hours)
  • Family Reception & Waiting Area On-the-Job Training (3+ hours)

Special Requirements:

  • Confidentiality statement must be signed
  • Criminal background check

Schedule/Hours Required: 4-hour shifts for this position are flexible based upon the volunteer/intern’s availability during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday. A commitment of 3-5 shifts per month are required.

Length of Assignment: Commitment minimum of 6 months.

Interested in applying? Fill out this application: and send it to me at, via fax at 585-232-1394 or mail to:

Bivona Child Advocacy Center

ATTN: Molly Snell-Larch

1 Mount Hope Avenue

Rochester, NY 14620


  • Basic Computer Skills
  • Customer Service
  • Office Reception
  • Child Welfare

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 21
  • Orientation or Training
  • minimum 3-4 hours, once a week
  • Excellent customer service along with verbal communication skills and job dependability

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