• 95 people are interested

O'Hare Airport international terminal volunteer

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Travelers Aid Chicago

  • 95 people are interested
Volunteers in Action

Travelers Aid Chicago provides crisis intervention, information, and social services to travelers and visitors at Chicago 's O'Hare International Airport. The Travelers Aid office is located inside security in Terminal 2 with 6 satellite locations in Terminals 1, 2, 3, and 5. Travelers Aid is a program of Heartland Human Care Services. Information desk volunteers are positioned at one of 9 information desks throughout O’Hare Airport, 2 of which are in the international terminal, where they offer help to passengers in need of information or assistance. Volunteers also may occasionally leave the booth to provide protective travel services to vulnerable or at-risk passengers who need guidance, support, or advocacy as they move through the airport. Each volunteer must complete a background check to obtain an O'Hare badge to pass through security checkpoints.

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About Travelers Aid Chicago


O'Hare International Airport, Terminal 2, Upper Level, Chicago, IL 60666, US

Mission Statement

Travelers Aid Chicago provides passenger information, resources and referrals, crisis intervention and protective travel services to passengers traveling through Chicago’s O’Hare International Airport. Since 1851, Travelers Aid has worked around the world to help passengers in crisis. At O’Hare, we help vulnerable travelers who need guidance and support during their trip, helping them create a safe, viable plan to arrive at their destination.


Travelers Aid volunteers staff the 9 information desks in O’Hare’s domestic and international terminals and, each year, assist over 900,000 passengers, providing information about both the airport and the Chicago area. Protective Travel Services (PTS) are provided to vulnerable or at-risk travelers who need guidance, support or advocacy as they travel through O’Hare, including: refugees, repatriates, passengers with special needs, youth who have run away and/or are returning home, recipients of humanitarian aid, Military Severely Injured passengers, passengers with developmental delays, and others. Crisis Intervention services work with travelers in crisis to create a safe, viable plan. These persons are often novice/inexperienced travelers, travelers experiencing traumas, weather delays or flight cancellations, passengers experiencing extreme stress or anxiety, and persons who lack resources.

Immigrants & Refugees
People with Disabilities
Veterans & Military Families


We'll work with your schedule.


O'Hare International AirportTerminal 5P.O. Box 66019Chicago, IL 60666



  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum of two shifts or 10 hours per month
  • All Volunteers must be fully vaccinated and show proof of vaccination.

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