9/11 Memorial & Museum: Visitor Services Volunteers


Cause Areas


It's flexible! We'll work with your schedule.


9/11 Memorial Museum180 Greenwich StNew York, NY 10007


Interact with people from all over the world. Honor, remember, and volunteer.

The National September 11 Memorial & Museum honors and remembers the nearly 3,000 people killed in the attacks of September 11, 2001 and February 26, 1993. Visitor Services volunteers are an essential part of our team at the Memorial & Museum as we welcome millions of visitors each year from around the world.


Visitor Services volunteers play a critical role by connecting with visitors and providing a meaningful experience both on the 9/11 Memorial and in the Museum.

We are seeking Visitor Services volunteers of all ages 16+ who are friendly, outgoing, and comfortable assisting Memorial & Museum visitors. Responsibilities include:

- Welcome and greet visitors

- Proactively offer assistance, answer questions

- Inform visitors about programs and exhibitions available inside the Museum

- Help with directions

With training, you can learn to provide excellent service to our visitors and help them remember 9/11.


We recommend volunteers work a four-hour shift per week for at least six months. If you volunteer weekends, you have the option to volunteer one 4-hour shift every other week. We ask that you maintain the same shift each week, when possible.


Join our exceptional team today. For more information and to apply, please visit www.911memorial.org/volunteer or contact us at volunteer@911memorial.org


  • Verbal / Written Communication
  • Customer Service
  • People Skills

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 16
  • Orientation or Training
  • If weekdays: 4hr shift per week, at least 6 months
  • If weekend volunteers: 4hr shift every other weekend at least 6 months; We are open 7 days/week

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