Emergency Department Patient-Family Companion

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Rochester General Hospital

  • 89 people are interested

Volunteers in the Adult Emergency Department

  • Check in on patients to offer smiles, a listening ear, encouragement, blankets, and pillows
  • Answer call lights to determine the patient's need (over 50% of the time the patient's needs are non-medical and can be met by the volunteer)
  • Check in on family members and other loved ones with the patient. Offer food and drink, information, updates, etc.

Shifts: 10 a.m. to 2 p.m., 2-6 p.m. and 5-9 p.m. every day of the week.

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Rochester General Hospital1425 Portland AveRochester, NY 14621



  • People Skills
  • Customer Service
  • Relationship Building
  • Healthcare
  • Community Outreach




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • One 4-hour shift per week over minimum 13 weeks
  • Health screening, including drug screen

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