• 703 people are interested

Online crisis chat volunteer - learn crisis intervention & suicide prevention skills

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  • 703 people are interested
IMAlive Virtual Crisis Center
Volunteer Online with IMAlive Virtual Crisis Center!

IMAlive is the world's first online crisis center with 100% of its volunteers trained and certified in crisis intervention. People in crisis who are scared to call a hotline or feel more comfortable talking to someone online, rather than on the phone, reach out for support via chat. All IMAlive chats are answered by IMAlive Volunteer Responders who have taken a 20-hour online training course in crisis intervention. All chats are supervised to make sure that when a volunteer needs help - a supervisor provides the support they need.

We are looking for online volunteers who are

  • dedicated to the cause of suicide prevention
  • self-motivated
  • organized and punctual
  • willing to receive feedback and learn from it
  • empathetic
  • non-judgemental


- independent broadband internet connection and a personal computer

-4 hours A WEEK of available time, for a period of ONE YEAR (4 hours a week x 52 weeks = approx. 200 hours).

The training takes up to thirty (30 days) and is conducted online, so you can learn at your own pace* and in your own home. You will learn about suicide risk factors and protective factors, crisis intervention and active listening, and most importantly, how to interact empathetically with someone in crisis.

The first part of the training - the HEART course - includes video modules and quizzes. The second part of the training includes many opportunities to watch other volunteers and supervisors do role-play online, but the key is active participation and willingness to receive feedback. Each IMAlive Volunteer has a Supervisor who helps them throughout the training from the moment they start fundraising.

The online training for volunteers costs $250. This includes the HEART video course and support, facilitated practice sessions with other volunteers and supervisors, and the HEART Final Competency Exam as well as access to additional training updates. We understand that the training cost may be a deal breaker for many, so we help volunteers raise the fee by posting their volunteer profile on the IMAlive website.

People will most likely contact IMAlive because they need information about how to get help, have questions about where to turn next, or just need someone to listen to them at one of the most difficult times in their life. It can take people up to two years of interaction with a professional mental health worker to feel comfortable saying things that they will confide to an IMAlive volunteer right away. That volunteer can be you, and even though the experience can be stressful, knowing you've been able to lend a hand in a crisis is one of the most rewarding experiences imaginable.

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About IMAlive


PO Box 106, Chester, MD 21619, US

Mission Statement

IMAlive is the world's first virtual crisis center with 100% of its volunteers trained and certified in crisis intervention and suicide prevention. Our goal is to use the power of Internet to provide crisis intervention, emotional support and resources to people in crisis online via chat.


IMAlive.org, world's first virtual crisis center, was launched in April 2011, and has welcomed volunteers from all over the world. To provide online support volunteers take a 10-hour video training course, spend approximately 10-20 hours improving their crisis intervention skills online with IMALIVE trainers, and pass an online exam with a qualified mental health professional. Our volunteers are always supported by experienced supervisors.

IMAlive volunteers are a unique group of dedicated individuals with a common mission - to provide empathic and non-judgemental support when chat visitors need it most. It is a one of a kind crisis center which provides a rewarding volunteer experience from the comfort of your home.


Crisis Support
Emergency & Safety
Crisis Support, Emergency & Safety, International


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.



  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • on average 4 hours per week
  • broadband internet connection, a personal computer, 4 hours/week

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