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15 people are interested
Front Desk/ Administrative Volunteer
ORGANIZATION: The Second Step
Please visit the new page to apply.
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15 people are interested
The Front Desk Volunteer serves as the receptionist for The Second Step main office while creating a welcoming environment for clients and guests. Front Desk Volunteers are asked to greet individuals with scheduled appointments with staff while also being prepared to handle walk-in situations that may require immediate assistance for clients. Front Desk Volunteers are also responsible for answering phone calls, which may include crisis intervention calls and representing the organization to individuals who visit the main office.
Key Responsibilities:
- Answers the main office phone to provide referral and services information to callers as well as other assistance
- Cope with small problems that may arise and the ability to respond to potential crisis situations in a responsible way
- Greets guests and clients entering the office
- Assists in administrative and research projects with staff (i.e. mailings, preparation for events)
Time Commitment:
One day per week (Mon-Fri) for 2-3 hours
A one year commitment is required for this position
Qualifications:
- Courteous phone answering etiquette
- Patience, dependability and ability to problem solve
- Ability to remain calm and respectful when engaging with clients
- Basic knowledge of computer skills
- Organization skills to assist in office projects
Support Provided: Front Desk Volunteers are required to complete comprehensive training for this position as they will be assisting clients in the office. The Volunteer & Training Coordinator and other staff are available for questions and support.
Dress Code: Business casual
Benefits:
- Acquire new professional skills
- Opportunities to attend trainings facilitated by staff
- Ability to network and meet community members
- Be thanked for all of your hard work at our volunteer appreciation event!
More opportunities with The Second Step
No additional volunteer opportunities at this time.
About The Second Step
Location:
P.O. Box 600213, Newtonville, MA 02460, US
Mission Statement
The Second Step is a community of survivors, advocates, and volunteers who foster the safety, stability, and well-being of those who have experienced domestic violence. We provide comprehensive services, including safety planning, legal advocacy, counseling, peer support, transitional housing, and other essential services to adults, youth, and children in Greater Boston and MetroWest.
Description
The Second Step partners with survivors of domestic violence to address the aftermath of abuse. TSS programs include:
Residential: Two transitional residences, housing up to 58 survivors. Clients come to us from emergency shelters, and receive comprehensive services. Our Afterschool program provides survivors' children with academic and therapeutic support, and a chance to begin to heal.
Community: TSS provides services to over 300 adults & 500 children each year, including safety planning, case management, education, and mentoring.
Steps to Justice: Our attorneys provide legal services to DV survivors, including assistance with restraining orders, child custody and support, guardianship, immigration, benefits and housing.
Youth & Prevention: Focuses on outreach & education as part of a larger emphasis on violence prevention. We provide education about DV and dating violence. We also operate groups for teens who have been exposed to DV.
CAUSE AREAS
WHEN
WHERE
P.O. Box 600213Newtonville, MA 02460
DATE POSTED
November 6, 2017
SKILLS
- Office Reception
- Basic Computer Skills
- People Skills
- Problem Solving
- Multi-Tasking
- Administrative Support
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- One year commitment preferred