Volunteers are the heart of our agency and have been from its inception. Contact Community Services began in 1971 as a 24-hour telephone counseling and crisis hotline staffed entirely by volunteers. Today our core of valued volunteers continue to play an integral role in our TeleCare and The Contact Hotline programs. These programs have become even more crucial to the people of CNY as a result of the COVID-19 pandemic. People need need the connection and support we offer. *All volunteer work is accomplished in office. It is not a remote opportunity at this time.*
TeleCare is a free telephone reassurance program which provides a regular connection to isolated and vulnerable members of our community. Volunteers make outbound calls to enrolled clients and provide medication reminders, welfare checks, and social visits. TeleCare training is roughly 4 hours and support is ongoing.
The Contact Hotline is a safe place to talk. It provides free, confidential, 24-hour service for anyone who is depressed, in crisis, going through a hard time, thinking about suicide, or just needs to hear a caring voice. Most calls are not suicide related. Training to take Hotline calls is approximately 40 hours.