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See below to access our COVID-19 Resource Hub, and to explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
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Telephone Workers support callers and build community connections!

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Contact Community Services

  • 48 people are interested
Contact Logo

Volunteers are the heart of our agency and have been from its inception. Contact Community Services began in 1971 as a 24-hour telephone counseling and crisis hotline staffed entirely by volunteers. Today our core of valued volunteers continue to play an integral role in our TeleCare and The Contact Hotline programs. These programs have become even more crucial to the people of CNY as a result of the COVID-19 pandemic. People need need the connection and support we offer. *All volunteer work is accomplished in office. It is not a remote opportunity at this time.*

TeleCare is a free telephone reassurance program which provides a regular connection to isolated and vulnerable members of our community. Volunteers make outbound calls to enrolled clients and provide medication reminders, welfare checks, and social visits. TeleCare training is roughly 4 hours and support is ongoing.

The Contact Hotline is a safe place to talk. It provides free, confidential, 24-hour service for anyone who is depressed, in crisis, going through a hard time, thinking about suicide, or just needs to hear a caring voice. Most calls are not suicide related. Training to take Hotline calls is approximately 40 hours.


  • Meaningful and rewarding experience
  • Learn new skills
  • Make a difference in the lives of others
  • Expect the unexpected when the phone rings
  • Feel energized when you connect with a caller
  • Seek to inspire and be inspired


Visit https://www.contactsyracuse.org/volunteer/

Apply online https://www.surveymonkey.com/r/RPRFYHS

Call (315) 218-1915

Email kknutson@contactsyracuse.org

4 Shifts

  • 07:00 AM to 11:00 AM
  • 11:00 AM to 03:00 PM
  • 03:00 PM to 07:00 PM
  • 07:00 PM to 10:00 PM
More Shifts

More opportunities with Contact Community Services

No additional volunteer opportunities at this time.

About Contact Community Services


6311 Court Street Rd, East Syracuse, NY 13057, US

Mission Statement

Contact Community Services helps individuals and organizations create positive personal and social change to improve the quality of lives in Central New York.


Human service agency that offers a range of services to the Central New York community.

Crisis Support


We'll work with your schedule.
This opportunity has 4 shifts


6311 Court Street RdEast Syracuse, NY 13057



  • People Skills
  • Crisis Counseling
  • Crisis Intervention
  • Relationship Building
  • Counseling / Mental Health
  • Verbal / Written Communication


  • People 55+


  • Must be at least 19
  • Orientation or Training
  • 40-hour training program, which includes observation, self-guided online Modules, review/role plays, and apprenticing.
  • We ask for 3 shifts per month during first 6 months of service. Volunteers must then work 2 shifts per month to maintain active status. We also ask for a commitment of 12 months of service.

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