Airport Ambassador Volunteer Program

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Wayne County Airport Authority

  • 85 people are interested
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Wayne County Airport Authority invites you to join its friendly team of award winning Airport Ambassador Volunteers. Identified by their distinctive blue uniforms, our Airport Ambassadors can be found throughout Detroit Metropolitan Airport providing a variety of vital services, whether originating from an Information Booth or as a Mobile Volunteer.

Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events. Volunteers are often chosen to help the airport staff with a variety of duties during special events and the holidays. Our volunteers have a well-earned reputation for extending prompt and courteous assistance.

Volunteer Perks include:

  • Convenient and free parking in a secured employee parking lot.
  • Special discounts on airport gifts and food items.
  • Volunteer recognition functions and service awards.
  • Behind the Scenes Tours of Airport Operations

Qualifications:

Airport Ambassadors should be great problem solvers, able to work well with a variety of people and personalities, willing to assist others, effective communicators, reliable, committed and able to remain calm under pressure.

Complete an on-line application today:

https://www.volgistics.com/ex/portal.dll/ap?AP=1069134253

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About Wayne County Airport Authority

Location:

11050 Rogell Drive, #602, Detroit, MI 48242, US

Mission Statement

Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.

Description

Wayne County Airport Authority wants to invite you to join its friendly team of volunteer airport ambassadors.

Our volunteer ambassadors can be found all throughout the ultra-modern facilities at Detroit Metropolitan Airport providing for a variety of vital services, whether originating from the Information Desk or as one of the many Terminal Rovers.

Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events.

Our volunteers have a well earned reputation for extending prompt and courteous assistance. We are especially adept when dealing with international visitors and people with special needs.

Volunteer Benefits include:

  • Convenient and free parking in a secured employee parking lot.
  • Special discounts on airport gifts and food items.
  • Volunteer recognition functions and service awards.

Special Assignments

Volunteers are often chosen to help the airport staff with a variety of duties dur-ing special events and the holidays.

The Airport Ambassador Volunteer Program proactively promotes a positive airport experience based on friendliness and efficiency. WCAA is honored to provide exceptional customer service one guest at a time.

WHEN

We'll work with your schedule.

WHERE

Detroit Metropolitan Airport11050 Rogell Drive, #602Detroit, MI 48242

SKILLS

  • Customer Service
  • Problem Solving
  • Multi-Tasking
  • Critical Thinking
  • People Skills
  • Basic Computer Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 4 hours minimum per week
  • Regular, recurring weekly shifts

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