Airport Ambassador Volunteer Program

Cause Areas


It's flexible! We'll work with your schedule.


Detroit Metropolitan Airport11050 Rogell Drive, #602Detroit, MI 48242


Wayne County Airport Authority invites you to join its friendly team of Airport Ambassador Volunteers. Identified by their distinctive blue uniforms, our Airport Ambassadors can be found throughout Detroit Metropolitan Airport providing a variety of vital services, whether originating from an Information Booth or as a Mobile Volunteer.

Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events. Volunteers are often chosen to help the airport staff with a variety of duties during special events and the holidays. Our volunteers have a well-earned reputation for extending prompt and courteous assistance.

Volunteer Perks include:

  • Convenient and free parking in a secured employee parking lot.
  • Special discounts on airport gifts and food items.
  • Volunteer recognition functions and service awards.


Airport Ambassadors should be great problem solvers, able to work well with a variety of people and personalities, willing to assist others, effective communicators, reliable, committed and able to remain calm under pressure.


Individuals that can volunteer in the evenings and on the weekends.

Complete an on-line application today:


  • Customer Service
  • Problem Solving
  • Multi-Tasking
  • Critical Thinking
  • People Skills
  • Basic Computer Skills

Good Match For

Teens People 55+ Group

Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 16
  • Orientation or Training
  • 4 hours minimum per week
  • Regular, recurring weekly shifts

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