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Travelers Aid Chicago

  • 88 people are interested
Volunteers in Action

Active paires or individuals are needed at O'Hare Airport to provide information and support for travelers. This is an excellent opportunity for one or two people (couples, spouses) who want to work together helping people and exercising at the same time! Travelers Aid Chicago provides crisis intervention, information and social services to travelers and visitors of Chicago's O'Hare International Airport. The Travelers Aid office is located airside in Terminal 2 with 6 satellite locations in Terminals 1, 2, 3, and 5. Travelers Aid is a program of Heartland Human Care Services. Volunteer Shifts: Monday- Friday 8am - 12:30pm; 12:30 pm - 4:30pm; 4:30pm - 8:00 pm Saturday 10:00 am - 2:30 pm; 2:30pm - 7 pm Sunday 10 am - 2:30 pm; 2:30pm - 7 pm

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About Travelers Aid Chicago


O'Hare International Airport, Terminal 2, Upper Level, Chicago, IL 60666, US

Mission Statement

Travelers Aid Chicago provides passenger information, resources and referrals, crisis intervention and protective travel services to passengers traveling through Chicago’s O’Hare International Airport. Since 1851, Travelers Aid has worked around the world to help passengers in crisis. At O’Hare, we help vulnerable travelers who need guidance and support during their trip, helping them create a safe, viable plan to arrive at their destination.


Travelers Aid volunteers staff the 9 information desks in O’Hare’s domestic and international terminals and, each year, assist over 900,000 passengers, providing information about both the airport and the Chicago area. Protective Travel Services (PTS) are provided to vulnerable or at-risk travelers who need guidance, support or advocacy as they travel through O’Hare, including: refugees, repatriates, passengers with special needs, youth who have run away and/or are returning home, recipients of humanitarian aid, Military Severely Injured passengers, passengers with developmental delays, and others. Crisis Intervention services work with travelers in crisis to create a safe, viable plan. These persons are often novice/inexperienced travelers, travelers experiencing traumas, weather delays or flight cancellations, passengers experiencing extreme stress or anxiety, and persons who lack resources.

Advocacy & Human Rights
Crisis Support


We'll work with your schedule.


O'Hare International AirportTerminal 2, Upper LevelP.O. Box 66019Chicago, IL 60666



  • Teens
  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • One year Commitment
  • All Volunteers must be full vaccinated and show proof of vaccination.

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