Volunteer Opportunities

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Purpose

A key component of this position as a general admission volunteer will be to work with other staff members and volunteers during general admission. The volunteer will greet visitors, giving general operational information and what our different programs are. They will guide guests through our gift shop and out on the back patio area where they will begin general admission. The volunteer will also escort guests to the bathrooms, which are located behind the visitors’ center. The volunteer must be a team player who is committed to excellent customer service and passionate about the history of Las Vegas, conducting themselves professionally while mindful of the goals and the mission of The Neon Museum. This position reports directly to the Manager of Volunteer Programs.

Essential Functions

• Enforce all Museum policies at all times.
• Greet guests in a courteous and professional manner.
• Promote the sale of Museum memberships.
• Provide courteous and professional crowd control as needed.
• Provide assistance as needed at Museum special events and unique tour scenarios.
• Build positive relationships with guests to ensure repeat visitors and an exceptional Museum experience.
• Provide accurate information about the Museum including, but not limited to, admission fees, hours of operation, events and programs, directions, exhibits and general policies.
• Field questions about the Neon Museum, Las Vegas, Las Vegas history and related topics with enthusiasm and positivity.

Qualifications

The ideal volunteer must value the Neon Museum’s mission and articulate that mission with authentic passion. Possess excellent customer relation skills with a friendly nature. Able to communicate effectively with a diverse group of people, including but not limited to children, teens, adults, senior citizens, domestic visitors, locals, and international visitors. Able to handle stressful situations in a calm and professional manner. Must be dependable and professional in all situations. Must be able to firmly, effectively and professionally enforce Neon Museum policies at all times. Must use absolute discretion in all dealings with Neon Museum constituents. Comfortable speaking in front of large groups. Demonstrates the ability to work effectively as member of a team. Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus. Must be at least 18 years of age to volunteer at the Neon Museum.

Volunteer Work Context

Requires volunteering outside in extreme heat and cold. Requires standing. Requires face-to-face discussions with individuals or teams. Requires contact with others (face-to-face). Requires work with external customers or the public. Requires volunteering indoors in environmentally controlled conditions.

Ability to volunteer both indoors and outdoors for extended periods of time. Ability to walk for extended periods of time.

Skills

Basic Skills: Active Listening. Critical Thinking. Monitoring. Reading Comprehension. Speaking.

Social Skills: Coordination. Instructing. Negotiation. Persuasion. Service orientation. Social perceptiveness.

Appearance Standards

As volunteers are representatives of the Neon Museum, they must be neatly dressed and well-groomed at all times. Volunteers may wear clothing appropriate to the volunteer task performed; management does request that black or khaki pants or knee length shorts and a solid colored shirt be worn. Open-toed shoes are not permitted. In some cases, the volunteer will be required to wear logoed apparel provided by the museum.

Time Commitment

A minimum of four hours per month, and a 12-month volunteer commitment is requested.