A key component of this position as a volunteer Museum Interpreter will be to host guided tours in rotation with other staff members and volunteers. The volunteer museum interpreter will greet visitors and escort guests to the bathrooms, which are located behind the visitors’ center. The volunteer museum interpretermust be a team player who is committed to excellent customer service and passionate about the history of Las Vegas, conducting themselves professionally while mindful of the goals and the mission of The Neon Museum. This position reports directly to the Visitor Experience and Interpretive Staff Manager.Essential Functions
- Present exhibit related educational programming to Museum visitors via an informed, patient and enthusiastic tour experience.
- Enforce all Museum policies at all times.
- Greet guests in a courteous and professional manner.
- Promote the sale of Museum memberships.
- Provide courteous and professional crowd control as needed.
- Provide assistance as needed at Museum special events and unique tour scenarios.
- Build positive relationships with guests to ensure repeat visitors and an exceptional Museum experience.
- Provide accurate information about the Museum including, but not limited to, admission fees, hours of operation, events and programs, directions, exhibits and general policies.
- Field questions about the Neon Museum, Las Vegas, Las Vegas history and related topics with enthusiasm and positivity.
The ideal volunteer must value the Neon Museum’s mission and articulate that mission with authentic passion. Possess excellent customer relation skills with a friendly nature. Able to communicate effectively with a diverse group of people, including but not limited to children, teens, adults, senior citizens, domestic visitors, locals, and international visitors. Able to handle stressful situations in a calm and professional manner. Must be dependable and professional in all situations. Must be able to firmly, effectively and professionally enforce Neon Museum policies at all times. Must use absolute discretion in all dealings with Neon Museum constituents. Comfortable speaking in front of large groups. Demonstrates the ability to work effectively as member of a team. Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus.Volunteer Work Context
Requires volunteering outside in extreme heat and cold during tours. Requires standing. Requires face-to-face discussions with individuals or teams. Requires public speaking. Requires contact with others (face-to-face). Requires work with external customers or the public. Requires volunteering indoors in environmentally controlled conditions.Physical Requirements
Ability to volunteer both indoors and outdoors for extended periods of time. Ability to walk for extended periods of time.
Basic Skills: Active Listening. Critical Thinking. Monitoring. Reading Comprehension. Speaking.
Social Skills: Coordination. Instructing. Negotiation. Persuasion. Service orientation. Social perceptiveness.
As volunteers are representatives of the Museum, they must be neatly dressed and well-groomed at all times. Volunteers may wear clothing appropriate to the volunteer task performed; management does request that shorts and skirt be knee length and no spaghetti traps, tank top, or strapless clothing is worn. Although Neon Museum volunteers are encouraged to wear a Neon Museum t-shirt, they are not required. All volunteers will be given a complimentary Neon Museum logo t-shirt after 90 days.
Length of Appointment
Volunteer museum interpreter are assigned to guide a minimum of one one-hour long tour per week, a minimum of one year.Time Commitment
A minimum of one tour per week, a minimum of one year.
- Public Speaking
- General Education
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- up to date Tetanus Shot