Patient Family Ambassador

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Position Summary: Provide wayfinding information and social support for oncology patients and families at the Fred Hutchinson Cancer Center. Patient & Family Ambassador Volunteers work in the Main Lobby on the first floor of the South Lake Union Clinic Building 1.

To learn more about the volunteer opportunities available, the process for applying and the application itself, please visit https://bttr.im/g7vcb.

If you have additional questions, please reply to this posting, email clinicvolunteer@fredhutch.org or call 206-606-1072.

Responsibilities:

• Provide excellent customer service for patients and families who enter the clinic through the main lobbies.
• Provide information about Seattle and the Lake Union area, including restaurants, grocery stores, shopping areas, bus routes, shuttle services and recreational activities.
• Escort patients to floors and appointments as needed. Volunteers may obtain a wheelchair for patients or families, but they may NOT transport patients, caregivers or guests via wheelchair.
• Assist with requesting taxicabs and special transportation (HopeLink, etc.) for patients as needed.
• Distribute maps/shuttle schedules, general information on Clinic (brochures, classes).
• Direct patients to daily classes throughout the Clinic. Answer any questions regarding location in a concise and clear manner.
• Make eye contact; greet every patient/visitor entering the building.
• Spend time disinfecting wheelchairs with approve and provided Sani-Wipes while wearing gloves.
• Make sure there are always wheelchairs available for patients and visitors at all entrances.
• Respect the privacy of patients and family members and abide by the confidentiality policies of the Volunteer Services Program.
• Stay alert to all activity in the surrounding area. Call for appropriate resources or security if necessary.

Health Precautions: Patients are extremely vulnerable to potentially life-threatening infections because their immune systems are suppressed from chemotherapy and radiation treatment. Because of this, volunteers must abide by universal precaution and infectious disease guidelines in order to protect themselves and patients. Masks are now optional and may be worn if you'd prefer it.

Qualifications:

• Excellent customer service and interpersonal communication skills.
• Ability to give escort patients & families to their location throughout the 2 main clinic buildings.
• Familiar with downtown Seattle, lower Queen Anne and Lake Union areas.
• Familiar with Emergency Response system (this will be provided in training).
• Familiar with Fred Hutch shuttle system (this will be provided in training).
• Ability to provide empathetic listening, warmth, and compassion.
• Ability to be flexible and sensitive to the needs of patients, families, caregivers, and staff.
• Respect of diverse lifestyles, cultures, religions, and values.
• Ability to work as part of a team.

Make a difference in a cancer patient's life!