Appointment Setter & Reminder Call Volunteer

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Location: On site at Never Alone Community Food Pantry
Days Available: Monday-Saturday
Shifts Available: 8:00 AM-11:00 AM or 12:00 PM-3:00 PM

Overview:
Help us serve our neighbors with dignity and organization by ensuring every guest is scheduled and reminded for their food pantry visit. You’ll play a vital role in our front-line communications team by setting appointments and making friendly reminder calls.

Key Responsibilities:

• Make outgoing calls to schedule appointments for pantry guests
• Place reminder calls to guests with upcoming appointments
• Record call outcomes and update scheduling information accurately
• Represent Never Alone with warmth, professionalism, and compassion
• Work with staff and volunteers to troubleshoot scheduling issues if needed

Qualifications:

• Clear, friendly, and compassionate phone communication skills
• Comfortable using a phone and simple digital tools (training provided)
• Ability to maintain confidentiality and respect all guests
• Dependable and punctual
• Bilingual (especially Spanish) is a plus, but not required

Time Commitment:

• Choose a shift: Morning (8:00 AM-11:00 AM) or Afternoon (12:00 PM-3:00 PM)
• Flexible frequency (1-3 times per week preferred, but we’ll work with your availability)
• Monday through Saturday shifts available

Why It Matters:
Timely communication helps ensure our pantry operations run smoothly, reduces no-shows, and reminds our guests that they are never alone. You’ll be a calming, caring voice on the other end of the line-and that makes a real difference.

To Apply:visit www.NeverAlone.org to get started.