Volunteer Program Assistant

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Position Overview

We are seeking a dedicated Volunteer Program Assistant to support our volunteer coordination efforts through essential administrative tasks. This role is perfect for someone who enjoys helping others and wants to make a meaningful contribution to our organization's mission while gaining valuable administrative experience.

Key Responsibilities

Communication & Inquiry Management

• Respond to general volunteer inquiries via email, phone, and in-person interactions
• Provide accurate information about volunteer opportunities, requirements, and application processes
• Direct complex inquiries to appropriate staff members
• Maintain professional and welcoming communication with prospective and current volunteers

Phone Support

• Answer incoming calls related to volunteer programs
• Take detailed messages and ensure timely follow-up
• Provide basic information about volunteer opportunities and organizational programs
• Transfer calls to appropriate departments when necessary

Data Management & Record Keeping

• Accurately log volunteer hours into an organizational database or tracking system
• Maintain up-to-date volunteer records and contact information
• Assist with data entry and filing tasks related to volunteer programs

General Administrative Support

• Help prepare volunteer materials and information packets
• Support special events and volunteer recognition activities
• Perform other administrative duties as assigned

Qualifications

Required:

• Strong written and verbal communication skills
• Basic computer proficiency, including email and database systems. Must be proficient in Microsoft Office and Google forms and docs.
• Excellent organizational skills and attention to detail
• Reliable and punctual with a professional demeanor
• Ability to work independently and as part of a team.
• The role requires the ability to maintain focus and productivity in a busy, fast-paced environment with considerable foot traffic and ambient activity.

Preferred:

• Customer service experience

Time Commitment

• Flexible scheduling available
• Minimum commitment of one day per week for 4 hours.
• Training provided

What You'll Gain

• Valuable administrative and customer service experience
• Opportunity to support meaningful community work
• Professional references and networking opportunities
• Skills development in database management and communications
• Recognition for your volunteer service