- A group opportunity. Invite your friends.
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18 people are interested
IT Tech (Help Desk)
ORGANIZATION: We Are Artistic
This opportunity is provided by VolunteerMatch's partner.
Please visit the new page to apply.
Please visit the new page to apply.
- A group opportunity. Invite your friends.
-
18 people are interested
An IT help desk technician provides technical assistance and support to users with their computer hardware, software, and network issues. They diagnose problems, resolve issues, and escalate unresolved cases to higher-level support. Help desk technicians also handle account management tasks like password resets and user account maintenance.
- Troubleshooting and Repair: Diagnose and resolve hardware, software, and network problems.
- Customer Support: Provide assistance to users via phone, email, or in-person.
- Account Management: Unlock user accounts, reset passwords, and manage user access.
- Documentation: Document issues, solutions, and processes.
- Escalation: Refer complex issues to higher-level support.
- Training: Provide basic training to users on computer hardware and software.
- Software Updates: Deploy software updates.
- Asset Management: Maintain inventory of computer software and hardware.
- Data Entry: Perform data entry tasks related to IT assets.
- Compliance: Adhere to privacy policies and regulations.
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About We Are Artistic
Location:
N/A, Washington, DC 20010, US
Mission Statement
Our Mission is to support artists, artistic people and people who appreciate art. And help to spread mutual understanding throughout the globe.
Description
We are an organization dedicated to supporting artists, artistic people and people who appreciate art. We also use our art to uplift others and create change. Everyone is welcome!
CAUSE AREAS
Arts & Culture,
Children & Youth,
Community
WHEN
We'll work with your schedule.
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
June 10, 2025
SKILLS
- Basic Computer Skills
- Database Administration
- IT Consulting
- Security / Network Administration
- PC Platform
- Salesforce
GOOD FOR
- Teens
- People 55+
- Public Groups
- Private Groups
REQUIREMENTS
- Must be at least 13
- Orientation or Training
- At least 3 months or more(5-15 hours per week)
Private Group Details
- Group Size Range 1 - 50+
- Event can be held virtually, at a volunteer group location (e.g. office, park) or at organization location(s)
- No Donation