Telephone Support Volunteer

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OBJECTIVE: to provide support, guidance and non-professional counselling on a one to one basis with clients aged 55 and over.

REPORTS TO: Seniors at Risk Coordinator

QUALIFICATIONS:

• Sensitive to and genuine interest in the needs of others
• Be able to use a telephone, have clear communication skills (verbal & written)
• Empathetic
• Sincere
• Respect for others
• Patient and good interpersonal skills
• Good listening skills
• Fluent in French or a second language an asset

RESPONSIBILITIES:

• Weekly phone calls with seniors who are socially isolated and lonely
• Engaging in social discussions, connecting to resources and make referrals to Seniors at Risk Coordinator when appropriate
• Perform weekly follow-up phone calls as requested by clients
• Maintain timesheet on clients phone calls
• Must maintain confidentiality of the conversations at all times, report any issues of concerns to the Coordinator
• Discuss any client concerns A.S.A.P. with Seniors at Risk Coordinator
• At a volunteer and non-professional level, support clients in the areas of bereavement, loneliness, familial abuse, adjustment to retirement, caregiver burden, crisis, etc.

TIME AND PLACE:

• The Senior Peer Volunteer is required to call clients from home or in the office. The specific day/time are negotiable and flexible depending on the volunteer's schedule.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://goodshepherdcentres.applicantpro.com/jobs/3762886.html